Sandra Marisol García Vazquez
International Relations Graduate | Foreign Trade Specialist
Aguascalientes,Select...
Summary
Results-driven professional with a strong background in customer service, negotiation, and international logistics. Over 18 years of experience delivering exceptional customer service, specializing in international logistics for 12 years, and contributing to domestic and export sales across global markets for 5 years. Additionally, 3 years of experience coordinating international sales operations. Recognized for strategic thinking, cross-cultural communication skills, and a steadfast commitment to operational excellence.
Overview
2024
2024
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Logistics Specialist
Capgemini
Aguascalientes
06.2021 - 02.2024
- Scheduling deliveries of finished products to clients in Peru, Uruguay, Argentina, and Chile.
- Constant communication with both internal and external clients, as well as the team in India, to anticipate and/or resolve issues and meet scheduled deliveries.
- Daily review of client requirements via email, phone, and portals for delivery scheduling.
- Resolving operational and system-related issues by coordinating with the India team to ensure timely and accurate deliveries.
- Continuously reviewing areas of opportunity within processes to enhance and automate them.
- Technical Environment: Meeting client delivery schedules and continuously improving the process through automation to increase agility and efficiency.
- Conducted root cause analysis, facilitating prompt resolutions to production-related issues or bottlenecks.
- Mentored junior team members, providing guidance on best practices and contributing to their professional development.
- Evaluated process performance metrics, identifying areas requiring improvement or optimization for increased efficiency.
Export Shipping and Transportation Supervisor
GE Consumer & Industrial
Monterrey
- Supervised export shipping and transportation operations.
- Monitored finished products from plant dispatch to final delivery in the USA and Canada.
- Technical Environment: Managed and supervised the area to ensure timely and accurate deliveries to clients.
- Developed strong relationships with clients through consistent communication and excellent customer service practices.
- Maintained detailed records of transportation activities to ensure compliance with local, state, and federal regulations.
- Monitored safe operations by conducting field safety audits.
Export Coordinator
Johnson Controls (ENERTEC)
Monterrey
- Managed export shipments from the plant to distribution centers in the United States.
- Coordinated with customs agents for necessary documentation and maintained physical and digital records for claims or clarifications.
- Managed the client service database for internal and external inquiries regarding the status of in-transit shipments.
- Negotiated with transport providers for optimal equipment allocation.
- Technical Environment: Negotiated with providers (transporters and customs agents), tracked shipments, managed client service, and handled claims related to traffic accidents.
- Coordinated closely with finance teams to ensure accurate invoicing of clients while adhering to international trade agreements.
- Enhanced customer satisfaction with timely shipments and accurate documentation through meticulous attention to detail.
- Supported management decision-making by providing detailed reports on export activities, highlighting areas of strength as well as opportunities for improvement.
- Followed up with customers to resolve inquiries.
Export Sales
COPAMEX
Monterrey
- Negotiation, prospecting, sales closing, international logistics follow-up, supply chain management, sales forecasting, new client portfolio development, etc.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
International Traffic Leader
Transquimica Nacional
Monterrey
- Negotiated rates and routes with clients for positioning truck equipment for exports and imports via the northern border of Nuevo Laredo and Laredo, Texas.
- Managed and processed payroll for operators based on their travel schedules.
- Oversaw transport equipment for various clients, including route planning and vehicle maintenance.
- Provided 24/7 tracking of the units under my responsibility.
- Technical Environment: Managed trailer equipment maintenance, personnel (unit operators), shipment tracking, and client negotiations.
Education
BBA - International Relations, Foreign Trade
Universidad Autónoma De Nuevo Leon
Monterrey, Mexico 01.2002 - 06.2006
Skills
Logistics management
Sales strategy development
Teamwork and collaboration
Market research
Customer service
Friendly, positive attitude
Problem-solving
Leadership trained
Training
- KAIZEN BLITZ Supply Chain, COPAMEX, 04/10
- Certificate of Appreciation, WHITE HOUSE Communications Agency, 01/04
- High-Quality Reception, MILENIUM Mexican Hotel Group, 11/13
- International Relations & Trade Symposium, Universidad Autónoma de Nuevo León, 03/02
- Study Trip: Colombia, NL-Laredo, Tx, Universidad Regiomontana, 07/04
- Independent Investor, INVESTORHOUSE Mexico, 05/15
Timeline
Logistics Specialist
Capgemini
06.2021 - 02.2024
BBA - International Relations, Foreign Trade
Universidad Autónoma De Nuevo Leon
01.2002 - 06.2006
Export Shipping and Transportation Supervisor
GE Consumer & Industrial
Export Coordinator
Johnson Controls (ENERTEC)
Export Sales
COPAMEX
International Traffic Leader
Transquimica Nacional
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