SANDRA MERCEDES GÓMEZ SÁNCHEZ
English Teacher / Interpreter
Xalapa
Summary
- Successful English Teacher with expertise in building engaging lesson plans and communicating ideas to foster student comprehension. Expert in adapting course materials to meet established standards and individual academic capabilities. Well-versed in motivating students to meet learning objectives.
- Experienced Customer Service Representative fluent in English and Spanish. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
2025
2025
years of professional experience
16
16
years of post-secondary education
6
6
Certifications
3
3
Languages
Work History
Private and Online English Tutor
I Am My Own Boss
01.2019 - Current
- Teaching English level A1 to B1 to children and adults.
- Monitored student progress, recorded scores and provided learning support for students in English studies.
Elementary English Teacher
Thomas Jefferson School
3 2023 - 7 2024
- Prepared and implemented lesson plans covering required course topics.
- Developed innovative lesson plans to engage students in English language learning.
Elementary and Kindergarten English Teacher
Colegio E. Laubscher
08.2022 - 02.2023
- Integrated social-emotional learning into daily lessons, helping students develop self-awareness, self-management, responsible decision-making skills, relationship-building abilities, and social awareness.
- Enhanced student understanding of complex subjects through the use of creative teaching strategies and engaging activities.
Customer Service Interpreter
Language Line Solutions
08.2021 - 08.2022
- Increased customer loyalty by consistently delivering high-quality interpretation services in a professional manner.
- Collaborated with customer service team members to address complex issues requiring language interpretation.
- Proactively identified potential misunderstandings during interpretation sessions, clarifying information for both parties involved.
- Established rapport with clients through attentive listening and clear communication during interpreted conversations.
Internship Student
Centro De Idiomas SAINT PATRICK TALK
09.2020 - 02.2021
- Gained practical teaching experience in various aspects of the field, for example, creation of physical and digital material and applying academic knowledge to real-world situations.
Education
Bachelor of Languages - English Language
Universidad Veracruzana
Xalapa, Veracruz, Mexico 01.2017 - 01.2021
High School Certificate -
Colegio Preparatorio Vespertino De Xalapa
Xalapa, Veracruz, Mexico 01.2014 - 01.2017
Junior High School Certificate -
Secundaria General N 5 “Manuel R. Gutiérrez”
Xalapa, Veracruz, Mexico 01.2011 - 01.2014
Elementary School Certificate -
Esc. Primaria “Ricardo Flores Magón”
Xalapa, Veracruz, Mexico 01.2005 - 01.2011
Skills
Languages: Spanish, English, MSL
Microsoft Office Programs
Social Media
Call handling
Feedback implementation
Problem-Solving
Cultural Sensitivity
Building rapport
Interactive Learning
Writing instruction
Oral communication
UPRK
GOSS991016MVZMNN02
FTR
GOSS991016GD6
Personal Information
- Date of Birth: 10/16/99
- Marital Status: single
References
I will offer you whatever you consider necessary if you request it.
Certification
Certified "La Ciencia y los Niños", Carlos Slim Foundation.
Timeline
Certified "La Ciencia y los Niños", Carlos Slim Foundation.
09-2024
Certified "Cuidador de niños", Carlos Slim Foundation.
11-2023
Certified EXAVER 3, B2 level, Universidad Veracruzana.
06-2023
Elementary and Kindergarten English Teacher
Colegio E. Laubscher
08.2022 - 02.2023
Certified CMS Call Center Monitoring Program, LanguageLine Solutions.
02-2022
Certified A1 Mexican Sign Language Course Association for the Dissemination, Inclusion and Education of the Deaf (DIES).
12-2021
Customer Service Interpreter
Language Line Solutions
08.2021 - 08.2022
Internship Student
Centro De Idiomas SAINT PATRICK TALK
09.2020 - 02.2021
Certified English-Spanish Interpretation Course, School for Foreign Students.
05-2020
Private and Online English Tutor
I Am My Own Boss
01.2019 - Current
Bachelor of Languages - English Language
Universidad Veracruzana
01.2017 - 01.2021
High School Certificate -
Colegio Preparatorio Vespertino De Xalapa
01.2014 - 01.2017
Junior High School Certificate -
Secundaria General N 5 “Manuel R. Gutiérrez”
01.2011 - 01.2014
Elementary School Certificate -
Esc. Primaria “Ricardo Flores Magón”
01.2005 - 01.2011
Elementary English Teacher
Thomas Jefferson School
3 2023 - 7 2024