Sandra Michelle Jiménez Muñoz
Summary
Dedicated customer service professional focused on handling inbound and outbound calls while answering emails and text messages from different type of leads. Talented and self-motivated, always looking to improve to keep everything running smoothly. Eager to learn and improve while adapting simultaneously to constant change. A team player focused on achieving goals.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Outbound and Customer Service Rep
Pipedreams
09.2023 - 04.2024
- Utilized a management tool called "Service Titan" to manage interactions, save customers information and track customer satisfaction.
- Optimized customer support by offering targeted operational initiatives.
- Responded to customer requests for different plumbing and HVAC services, and assigned techs for each one of them, always using ACP to make sure the dispatch boards were organized.
- Follow up through "Hatch" and "Lace tools" on missed calls, text and email.
- Received constant feedback and evaluations on performance and booked appointments.
Inside Sales Agent
PowerISA Mexico S. de R.L. de C.V
01.2021 - 08.2023
- Called, emailed, and texted potential clients to generate leads and continuously followed up with them.
- Handled inbound inquiries of warm leads coming in from company advertisements.
- Identified potential clients by establishing strong business relationships based on active and continuous interactions
- Organized and added daily data on Excel.
Education
Currently studying a degree in Foreign Languages -
UVM University, Veracruz
Skills
Experienced with different crms and dialers, such as, Chime, Pipedrive, Go High Level, Calltools, TalkDesk, etc
Proactive
Organized
Fast learner
Self-motivated
Team Player
Adaptable
Experienced with different crms and dialers, such as, Chime, Pipedrive, Go High Level, Calltools, TalkDesk, etc
Eager to grow and learn
Experienced with different crms and dialers, such as, Chime, Pipedrive, Go High Level, Calltools, TalkDesk, etc
Timeline
Outbound and Customer Service Rep
Pipedreams
09.2023 - 04.2024
Inside Sales Agent
PowerISA Mexico S. de R.L. de C.V
01.2021 - 08.2023
Currently studying a degree in Foreign Languages -
UVM University, Veracruz