Sandra Michelle Jiménez Muñoz
Summary
Dedicated customer service professional focused on handling inbound and outbound calls while answering emails and text messages from different type of leads. Talented and self-motivated, always looking to improve to keep everything running smoothly. Eager to learn and improve while adapting simultaneously to constant change. A team player focused on achieving goals.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Outbound and Customer Service Rep
Pipedreams
09.2023 - 04.2024
- Utilized a management tool called "Service Titan" to manage interactions, save customers information and track customer satisfaction.
- Optimized customer support by offering targeted operational initiatives.
- Responded to customer requests for different plumbing and HVAC services, and assigned techs for each one of them, always using ACP to make sure the dispatch boards were organized.
- Follow up through "Hatch" and "Lace tools" on missed calls, text and email.
- Received constant feedback and evaluations on performance and booked appointments.
Inside Sales Agent
PowerISA Mexico S. de R.L. de C.V
01.2021 - 08.2023
- Called, emailed, and texted potential clients to generate leads and continuously followed up with them.
- Handled inbound inquiries of warm leads coming in from company advertisements.
- Identified potential clients by establishing strong business relationships based on active and continuous interactions
- Organized and added daily data on Excel.
Education
Currently studying a degree in Foreign Languages -
UVM University, Veracruz
Skills
Experienced with different crms and dialers, such as, Chime, Pipedrive, Go High Level, Calltools, TalkDesk, etc
undefinedTimeline
Outbound and Customer Service Rep
Pipedreams
09.2023 - 04.2024
Inside Sales Agent
PowerISA Mexico S. de R.L. de C.V
01.2021 - 08.2023
Currently studying a degree in Foreign Languages -
UVM University, Veracruz
Similar Profiles
Joan CobbJoan Cobb
Inbound/outbound Customer Service Rep at Convergys CorporationInbound/outbound Customer Service Rep at Convergys Corporation
MOJIRADE AJAYIMOJIRADE AJAYI
Customer Service/ Outbound Sales Rep at Midwest Teleservices Int'lCustomer Service/ Outbound Sales Rep at Midwest Teleservices Int'l
TRINA KITCHENTRINA KITCHEN
Rep 1 Patient Care Rep Outbound at Coram HC LLCRep 1 Patient Care Rep Outbound at Coram HC LLC