Sandra Pamela Pérez Tello
Mexico City,CMX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Senior CSR
Sappi Fine Paper
11.2022 - Current
- Increased team productivity by providing comprehensive training to new CSRs on company policies and best practices.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Contributed ideas and practical solutions to support process improvement efforts.
Office Manager
Soluciones Efectivas, Cobranza Y Servicios
12.2019 - 10.2022
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Translator
Soluciones Efectivas, Cobranzas Y Servicios
01.2017 - 07.2022
- Collaborated with team to translate chemistry, medical and pharma investigation from English to other languages.
- Prepared comprehensive glossaries and terminology databases to facilitate analysis.
- Specialized in translating complex technical documents, ensuring accuracy and clarity for endusers.
Office Director
Telra Technologies
11.2015 - 11.2016
- Implemented robust performance evaluation systems to identify areas for improvement and foster individual growth.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated company events such as conferences or workshops, ensuring smooth execution from start to finish.
- Optimized office space utilization by redesigning layouts, resulting in increased employee satisfaction and comfort.
- Reduced operational costs with effective budget management and resource allocation strategies.
Executive Assistant to the Chairman and CEO
Braskem IDESA
05.2010 - 11.2015
- Handled confidential and sensitive information with discretion and tact.
- Wrote reports, executive summaries and newsletters.
- Led staff and vendors in providing high level of service for owner and guests.
- Organized high-profile events and conferences, ensuring seamless execution and positive attendee experience.
- Collaborated with internal departments to support cross-functional initiatives, fostering teamwork and a unified corporate vision.
- Facilitated smooth transitions during organizational changes by providing guidance on new policies and supporting affected team members.
Executive Assistant Ambassador
Embajada De La República Bolivariana De Venezuela
02.2005 - 05.2010
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Handled confidential and sensitive information with discretion and tact.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Education
Master of Science - MONETARY AND FINANCIAL ECONOMICS
UNAM - FACULTAD DE ECONOMIA
05.2008
Associate of Applied Science - INTERNATIONAL AFFAIRS
TEC DE MONTERREY CCM
05.2005
Associate of Applied Science - South Asian Studies
TEC DE MONTERREY CCM
05.2005
Associate of Applied Science - INTERNATIONAL LAW- HUMAN RIGHTS
UVA-FACULTAD DE DERECHO
Valladolid, España08.2004
Skills
- Cost Control
- Customer Service
- Customer Relationship Management
- Budget Administration
Languages
English
Advanced (C1)
Portuguese
Advanced (C1)
French
Intermediate (B1)
Timeline
Senior CSR
Sappi Fine Paper
11.2022 - Current
Office Manager
Soluciones Efectivas, Cobranza Y Servicios
12.2019 - 10.2022
Translator
Soluciones Efectivas, Cobranzas Y Servicios
01.2017 - 07.2022
Office Director
Telra Technologies
11.2015 - 11.2016
Executive Assistant to the Chairman and CEO
Braskem IDESA
05.2010 - 11.2015
Executive Assistant Ambassador
Embajada De La República Bolivariana De Venezuela
02.2005 - 05.2010
Master of Science - MONETARY AND FINANCIAL ECONOMICS
UNAM - FACULTAD DE ECONOMIA
Associate of Applied Science - INTERNATIONAL AFFAIRS
TEC DE MONTERREY CCM
Associate of Applied Science - South Asian Studies
TEC DE MONTERREY CCM
Associate of Applied Science - INTERNATIONAL LAW- HUMAN RIGHTS
UVA-FACULTAD DE DERECHO
Similar Profiles
Arthur Madinane/NdlovuArthur Madinane/Ndlovu
Holding Nurseries Manager at Sappi Fine PaperHolding Nurseries Manager at Sappi Fine Paper
Jacobus KobusJacobus Kobus
Condition Monitoring Analyst at SAPPI Fine Paper Ltd, ZACondition Monitoring Analyst at SAPPI Fine Paper Ltd, ZA
Scott CzerwinskiScott Czerwinski
Bleach Plant Operator at Sappi Fine Paper North AmericaBleach Plant Operator at Sappi Fine Paper North America