SANDRA VERONICA ALVAREZ MARTINEZ
ADMINISTRATIVE ASSISTANT
LEON, GUANAJUATO
Summary
Flexible in any required activity assigned, committed, responsible and adaptable with main expertise on customer care field, top performer in every company i have worked on. Excelling in problem-solving and complaint handling. Adept at managing high-stress situations and enhancing team performance through effective collaboration, driving operational success.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Alorica
LEON, GUANAJUATO
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, provided proper follow-up and resolution issues with satisfactory resolutions for the company.
Customer Care Representative
Teleperformance
05.2022 - 02.2024
- Managed high call volume with exceptional professionalism and efficiency, assisting three customers at a time.
- Developed documents, guides, and processes to enhance customer satisfaction and guarantee team success.
Technical Support Representative
Ttec (TeleTech) - HealthCare Solutions
LEON, GUANAJUATO
03.2019 - 04.2022
- Configured hardware, devices, and software to set up workstations, and promoted to Bilingual Quality and Complaints Management.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations as a bilingual agent for Latin America and the Caribbean.
Education
Business Administration And Management
CECyTE
León, Guanajuato, Mexico 05.2001 -
Skills
Problem-solving
Adaptability and flexibility
Team collaboration
Complaint handling
Timeline
Customer Service Representative
Alorica
04.2024 - Current
Customer Care Representative
Teleperformance
05.2022 - 02.2024
Technical Support Representative
Ttec (TeleTech) - HealthCare Solutions
03.2019 - 04.2022
Business Administration And Management
CECyTE
05.2001 -
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