Overview
Work History
Education
Skills
Timeline
Generic

Sandro Munguia

San Diego

Overview

17
17
years of professional experience

Work History

Car Salesperson

Toyota Chula Vista
02.2023 - 09.2025
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Recommended accessories and complementary purchases to boost revenue.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various ma
  • Maintained records related to sales, returns and inventory availability.
  • Answered telephone and email inquiries from potential customers.
  • Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
  • Delivered high-quality service by addressing customer concerns promptly and professionally.
  • Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.
  • Completed registration paperwork and sales documentation.
  • Improved the overall buying experience for each client by offering attentive support during test drives.
  • Trained new sales staff members on company policies, procedures, and best practices in customer service delivery.

Supervisor

The Mens Wearhouse
05.2022 - 12.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Tracked and prepared quarterly reports to present to leadership.
  • Conducted employee evaluations to provide feedback and set expectations for future job performance.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Defined operational metrics to evaluate efficiency of processes and procedures.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Coordinated employee schedules to keep pace with business needs and meet company demands.
  • Identified individual employee's unique work styles and adapted management methods.
  • Set overall vision and provided team leadership.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.

Correctional Officer

California Department Of Corrections And Rehabilitation
03.2019 - 08.2021
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Conducted routine and emergency head counts.
  • Completed intake paperwork, fingerprints and searches.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Identified facility openings and designated inmates to housing units.
  • Delivered inmates to work sites and returned safely by following protocols.
  • Discussed with offenders links between criminal behavior and anger management problems or drug and alcohol abuse.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Arranged for medical and dental care of inmates.
  • Observed behavior of residents individually and in groups.
  • Identified needed updates to correctional plans and assigned inmates to appropriate housing.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.

Correctional Officer

California Department Of Corrections And Rehabilitation
11.2013 - 03.2019
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Conducted routine and emergency head counts.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Identified facility openings and designated inmates to housing units.
  • Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
  • Delivered inmates to work sites and returned safely by following protocols.
  • Arranged for medical and dental care of inmates.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Supervised inmates clearing debris from roadways and drains.
  • Observed behavior of residents individually and in groups.
  • Identified needed updates to correctional plans and assigned inmates to appropriate housing.
  • Inspected work sites and crew trucks for contraband, cleanliness and safety.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.

Corrections Officer

California Department Of Corrections And Rehabilitation
03.2009 - 11.2013
  • Routinely counted inmates and in response to potential security breaches.
  • Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
  • Documented prisoner identification, charges and inmate disturbance incidents.
  • Arranged library visits, work assignments, family visits and counseling appointments for prisoners.
  • Streamlined operational efficiencies by effectively maintaining daily shift activity logs.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Automated document flow by ensuring log books and medical files were maintained with [Number]% accuracy.
  • Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
  • Enforced regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks, alcohol sensor testing and gate-locking procedures.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
  • Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
  • Patrolled [Number]-square foot facility and work areas to complete headcounts of inmates.
  • Examined incoming and outgoing mail to detect contraband.
  • Oversaw and maintained custody of [Number] inmates in maximum security.

Education

Associate of Science - Criminal Justice

San Joaquin Valley College
Visalia, CA
02.2006

Skills

  • Supervision of inmates
  • Inmate behavior modification tactics
  • Conflict resolution skills
  • Visitation Guidelines Understanding
  • Safety and Security
  • Strong Interpersonal Skills
  • Search and Seizure Procedures
  • Safety and Security Enforcement
  • Stocking and replenishing
  • Sales trends
  • Social perceptiveness
  • Relationship building
  • Cash register operation
  • Client Service
  • Product promotions
  • Cash Handling
  • Product and service sales
  • Sales training
  • Type product knowledge
  • Exceptional customer service
  • Shipment processing
  • Merchandising understanding

Timeline

Car Salesperson

Toyota Chula Vista
02.2023 - 09.2025

Supervisor

The Mens Wearhouse
05.2022 - 12.2022

Correctional Officer

California Department Of Corrections And Rehabilitation
03.2019 - 08.2021

Correctional Officer

California Department Of Corrections And Rehabilitation
11.2013 - 03.2019

Corrections Officer

California Department Of Corrections And Rehabilitation
03.2009 - 11.2013

Associate of Science - Criminal Justice

San Joaquin Valley College

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