Sangyu Bao
Ciudad De Mexico
Summary
- Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
- Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
2
2
years of professional experience
Work History
Amazon FBA Seller Operation
HTQ
04.2021 - 04.2022
- Conducted retail arbitrage to build inventory for resale via online platforms.
- Built professional and trusting relationships with key customers and leveraged existing relationships via social media.
- Developed strategic online and offline partnerships to support fulfillment and direct sales programs.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Conducted market research and analyzed competitors to identify opportunities and maintain competitive edge.
Account Manager
iMile Delivery Service Mexico
06.2022 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Education
Bachelor of Arts - Spanish Language And Literature
SWUST
Mianyang Sichuan CN06.2021
Skills
- Strategic Outreach
- Strategic Account Planning
- Order Processing
- Persuasive Communication Expertise
- Customer Relationship Management
- Database Management
- Checking Quotes
- Prioritizing Workflows
Languages
English
Upper intermediate (B2)
Spanish
Advanced (C1)
Chinese (Cantonese)
Intermediate (B1)
Timeline
Account Manager
iMile Delivery Service Mexico
06.2022 - Current
Amazon FBA Seller Operation
HTQ
04.2021 - 04.2022
Bachelor of Arts - Spanish Language And Literature
SWUST
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