Santiago Castellanos Pinto
Querétaro City
Summary
To achieve set goals and targets, I am highly motivated and driven eager to learn and explore always giving 100%
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Huawei Technologies
Queretaro
05.2023 - 03.2024
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Coordinated with engineers and customer for quick and effective solutions.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Resolved customer complaints promptly and professionally.
- Answered customer inquiries over the phone and via email.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
Customer Representative
Teleperformance México DF (Cuajimalpa)
Ciudad de México
01.2022 - 07.2022
- Listened to the questions and concerns of customers in USA in order to provide answers or responses for the satellite internet service HUGHESNET
- Accepted credit card payments and offered self-serve payment options after explaining charges on customer bills, refunds and changes in their internet package
- Entered information about customer interactions into database to track requests, document problems, and keep track of solutions provided.
Education
High School -
Instituto Thomas Jefferson - Campus Querétaro
Santiago de Querétaro, Qro.01.2016
High School -
Valor Christian High School
Highland Ranch Denver ColoradoDigital Arts -
ITESM QRO
Santiago de Querétaro, Qro.Skills
- Critical thinking
- Computer proficiency
- Fluent in Spanish
- Fluent in English
- Call Management
- Information Security
- Inbound and Outbound Calling
- Problem Resolution
Timeline
Customer Service Representative
Huawei Technologies
05.2023 - 03.2024
Customer Representative
Teleperformance México DF (Cuajimalpa)
01.2022 - 07.2022
High School -
Instituto Thomas Jefferson - Campus Querétaro
High School -
Valor Christian High School
Digital Arts -
ITESM QRO
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