Work Preference
Summary
Work History
Education
Skills
Timeline
Generic
Santiago Eliezer Trujillo Ornelas
Open To Work

Santiago Eliezer Trujillo Ornelas

Bilingual Customer Service Agent
Azcapotzalco,CDMX

Work Preference

Job Search Status

Open to work

Desired Job Title

Bilingual Customer Service RepresentativeBilingual Customer Service Representative

Work Type

Part TimeFull Time

Location Preference

On-Site
Location: Azcapotzalco, CDMX, MXMcMinnville, Oregon
Open to relocation: Yes

Salary Range

14000/yr - 200000/yr

Important To Me

Flexible work hoursPersonal development programsCareer advancementWork-life balanceHealthcare benefits

Summary

Dynamic bilingual customer service representative with proven success at Tech Mahindra, recognized as Associate of the Month. Expert in problem-solving and language translation, delivering exceptional customer satisfaction. Strong teamwork and patience skills foster collaborative environments, enhancing service delivery and customer retention. Committed to maintaining high performance metrics in fast-paced settings.

Work History

Bilingual Customer Service Representative

Tech Mahindra
11.2025 - 02.2026
  • Maintained strong performance metrics through extensive prior experience in customer care and service.
  • Ensured customers felt heard and supported during interactions, fostering a more positive experience despite unresolved issues.

Bilingual Customer Service Representative

Tech Mahindra
03.2025 - 07.2025
  • Provided bilingual support to customers, resolving inquiries in English and Spanish.
  • Assisted in troubleshooting technical issues, ensuring customer satisfaction and retention.
  • Became the Associate of the month in June 2025
  • Managed customer accounts, updating information and processing requests accurately.
  • Collaborated with team members to improve service delivery and problem resolution processes.

Education

High School Diploma -

Prepa En Linea-SEP
Revolución 1425, Campestre, Álvaro Obregón, 01040
01-2025

Skills

Fluent bilingualism

Customer service

Problem-solving

Language Translation

Teamwork

Patience

Timeline

Bilingual Customer Service Representative

Tech Mahindra
11.2025 - 02.2026

Bilingual Customer Service Representative

Tech Mahindra
03.2025 - 07.2025

High School Diploma -

Prepa En Linea-SEP
Santiago Eliezer Trujillo OrnelasBilingual Customer Service Agent