Santiago Jimenez

• Operations support for a large account. Items supported: multi tool tasks, audit of sensitive employee information between tools, workflow efficiency between business and customer tools. I was responsible for analyzing and improving operational procedures, managing projects, and implementing strategies to enhance productivity and customer satisfaction.

Key Responsibilities:

• Process Improvement: Identify areas for operational improvement, conduct analysis, and implement process enhancements to increase efficiency and effectiveness.
• Project Management: Plan, execute, and monitor projects to achieve operational goals, ensuring timely completion within budget and scope.
• Data Analysis: Collect and analyze operational data, generate reports, and provide insights to support decision-making and drive process optimization.
• Quality Assurance: Develop and implement quality control measures to ensure adherence to standards and regulations.

• As a Paralegal, my role is to provide essential support to lawyers and legal teams in various legal matters. I assist in conducting legal research, drafting legal documents, managing case files, and facilitating smooth workflow within the legal department. I am knowledgeable about legal procedures, regulations, and terminology, and I work closely with attorneys to ensure efficient and effective legal services.

Key Responsibilities:

• Legal Research: Conduct comprehensive legal research using various sources to gather relevant information and precedents.
• Document Preparation: Draft and prepare legal documents such as contracts, briefs, pleadings, and agreements under attorney supervision.
• Case Management: Organize and maintain case files, including tracking important deadlines, court appearances, and document filings.
• Client Communication: Communicate with clients, witnesses, and other parties involved to gather information, provide updates, and schedule appointments.

• Addressing customer inquiries, resolving issues, and providing accurate and timely information through various communication channels (phone, email, chat, or in-person).
• Problem Resolution: Identifying and analyzing customer concerns, finding appropriate solutions, and escalating complex issues to supervisors if necessary.
• Order Processing: Managing customer orders, verifying details, and coordinating with relevant departments to ensure timely delivery or resolution.
• Product Knowledge: Acquiring in-depth knowledge of products or services to effectively answer customer questions and provide recommendations.

• In this role, I dedicated myself to providing exceptional customer service in a fast-paced and high-pressure environment. It required a great deal of responsibility and fostered the development of strong resilience. Additionally, as this position operated primarily in an English-speaking setting, it provided an immersive English language environment.

• In this role, I focused on serving people and providing the best possible customer service. I was also responsible for conducting daily product inventory counts and liaising with suppliers to place weekly merchandise orders, optimizing profits to make the business as lucrative as possible.