Santos Lopez
Whittier
Summary
Professional retail leader with strong focus on team collaboration and achieving results. Skilled in inventory management, customer service, and conflict resolution. Adaptable to changing needs and consistently reliable. Effective communicator with keen sense of operational efficiency and staff development.
Overview
5
5
years of professional experience
Work History
Assistant Store Leader
Petsmart
09.2022 - Current
- Recruited and hired talented individuals bringing depth and experience to organization.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Created staff schedules, approved requested time off and updated reports.
- Collaborated with Store Leader to develop strategies for achieving sales goals and driving revenue growth.
Material Handler
Rogar Manufacturing
02.2022 - 09.2022
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Performed cycle counts and inventory control to accurately track product levels.
- Ensured accurate record-keeping through diligent documentation of all material transactions and movements within the warehouse.
Store Manager
Sally Beauty
08.2020 - 12.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Assistant Store Manager
Sally Beauty
02.2020 - 08.2020
- Maintained visual merchandising standards throughout the store to create an appealing shopping environment for customers.
- Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Beauty Advisor
Sally Beauty
10.2019 - 02.2020
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
Education
BBA - Business Administration
Universidad Autonoma De Baja California
Mexicali, Baja California, Mexico07-2019
Skills
- Customer relationships
- Store operations
- Health and safety
- Team management
- Flexible schedule
- Store opening and closing
Transaction
03/21/25, 25, IMPUESTO PREDIAL, 01/2024-06/2024, IMPUESTO PREDIAL, 01/2025-06/2025, REZAGO SOBRETASA EN APOYO A SEGURIDAD PUBLICA, 128, SOBRETASA EN APOYO A SEGURIDAD PUBLICA, 125, 5% DESC.SOBRE IMPTO. ANUAL PREDIAL 2025, 111, 3% POR PAGO POR INTERNET, 113, GASTOS DE EJECUCION, 442, REDONDEO, 890, DONATIVO CRUZ ROJA, 867, DONATIVO BOMBEROS, 907, DESCUENTO EN RECARGOS, 491b3b12, https://autofacturacion.mexicali.gob.mx/
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Assistant Store Leader
Petsmart
09.2022 - Current
Material Handler
Rogar Manufacturing
02.2022 - 09.2022
Store Manager
Sally Beauty
08.2020 - 12.2021
Assistant Store Manager
Sally Beauty
02.2020 - 08.2020
Beauty Advisor
Sally Beauty
10.2019 - 02.2020
BBA - Business Administration
Universidad Autonoma De Baja California
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