Sara Ojeda

• Launched quality assurance practices for each phase of development
• Assisted with onboarding of new employees by providing training and development resources
• Conducted research and analysis of learning needs of employees to develop targeted training programs
• Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines
• Monitored financial performance, identifying areas for improvement and making data-driven decisions to optimize profitability
• Collaborated with different areas to develop training programs that met company goals and objectives.
• Managed new employee orientation training process for more than 1000 employees each year.
• Participated in workshops and presentations related to projects to gain knowledge
• Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies

• Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
• Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance.

Work History:

• Negotiated vendor contracts for external training services, maximizing cost-efficiency while maintaining quality standards in program delivery.
• Facilitated leadership development workshops, fostering environment of growth and self-improvement among management team members.
• Customer Service Representative– Experience in billing, retention, and sales 2013
• Trainer - Voice/Billing, sales and retention 201 4
• Training Coordinator- BPO experience in Sales/ technical support, installation process 2016
• Training Manager Experience in customer care, technical support, sales, and retention 2019
• Conducted orientation sessions and organized on-the-job training for new hires
• Effectively managed budgets and resource allocation, optimizing return on investment for all department-led training projects.
• Communicated all learning and performance objectives, schedules, and training assessments to upper management