Sarah Dorantes
Metepec,MEX
Summary
Dynamic banking professional with a proven track record at Banamex, excelling in customer service and critical thinking. Adept at managing high call volumes and resolving complex issues, enhancing customer satisfaction. Recognized for strong teamwork and organizational skills, consistently delivering results in fast-paced environments while mastering multiple software systems.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
Banquero
Banamex
02.2022 - 04.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Asesor Telefónico Bancario
Atento BBVA
06.2020 - 12.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor of Science - Digital Marketing
UVGE
Guanajuato, México06-2027
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Critical thinking
- Calm under pressure
- Verbal communication
- Organization and time management
- Computer skills
- Dependable and responsible
Additional Information
Conocimiento avanzado en Excel y Microsoft
Languages
English
Elementary (A2)
Software
Excel
Timeline
Banquero
Banamex
02.2022 - 04.2025
Asesor Telefónico Bancario
Atento BBVA
06.2020 - 12.2021
Bachelor of Science - Digital Marketing
UVGE
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