SATISH KUMAR KUNNATHA
GLOBAL DIRECTOR
QRO
Summary
Strategic thinking and business acumen to optimize process excellence, increase margins, avoid penalties and ramp up productivity in team
Collaborate with key stakeholders to drive organization wide initiatives and programs for continuous process improvement and business excellence
Streamlined the Talent supply chain fulfillment process and margin improvement program and focus on time to bill metrics and integrating process and upskilling the resources
Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and managed cross cultural challenges
Forward-thinking Leader equipped to handle large-scale delivery planning and execution. Proficient in driving sales and increasing customer engagement with hands-on approach at each stage. Train, mentor and motivate team for maximum performance.
Overview
28
28
years of professional experience
2
2
Certifications
Work History
GLOBAL DELIVERY DIRECTOR
TATA CONSULTANCY SERVICES
05.2004 - Current
- Established Large Customer with total head count of 350+ serviced from 4 different locations - Mexico, Uruguay, Poland and India supporting 31 countries
- Developed and maintained knowledgeable and productive team of employees by rebadging
- Managed cross-functional teams for successful project completion, consistently meeting deadlines and budget requirements
- Introduced automation tools that streamlined routine tasks while maintaining accuracy in order fulfillment processes
- Integrating Transformation with BPS transactional work - SNOW, SF, Kronos
- Delivery and report 1000+ SLA's covering all towers
- Engaging third party vendor for few in country support for payroll
- Maximized profitability by identifying opportunities for cost reduction in delivery process without compromising quality or customer satisfaction
- Responsible for maintaining P&L
- Weekly review with CHRO DIRECTOR - delivery & transformation
- Identify new opportunities to improve revenue
- Standardized process across globe and initiated transformation
UNIT HEAD - UTILITIES
TATA CONSULTANCY SERVICES
- Established team from back up location to Primary Delivery Center from Mexico
- Foot print increased from L1 catch and Dispatch to End to End Services
- Head count increased from 10 - 140 FTE within 2 years
- Transformed team from catch and dispatch to BACC
- Transitioned SD to Digital Service Desk
- SD - CC - EUC collaboration
UNIT HEAD RETAIL
TATA CONSULTANCY SERVICES
- Managed Multiple Service Desk for Retail accounts
- March towards Zero - no L1 activities
- Transformation to change SD to Digital SD
- Collaboration between SD & EUC
- Initiated in house SD school - reduce cost by hiring trainees
- Digital dashboard
- 30% reduction in pwd reset calls via transformation
- Proactive updates to regions on support provided with detailed analysis and recommendations to business unit
- Multiple transformation initiated to deflect, deviate and deliver world class services
REGIONAL LEAD
TATA CONSULTANCY SERVICES
- Partnered with Client Heads and serviced from their location
- Started from Ring fence support with head count of 10 FTE to providing end to end services of App Dev, PM, Architects, BA, Testing
- Foot print increased from 10% to 70% FTE
- Improved CSI from 40 to 98%
- First resource to receive Client CIO award in LATAM
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Established Nearshore delivery instead of Offshore resulting in higher revenue realization
- Built diverse and consistent sales portfolio by participating in monthly and yearly Client business planning
Education
BACHELORS -
BADRUKA COLLEGE
Hyderabad 05.2001 -
Skills
Leadership
undefinedAccomplishments
Received Client CIO award for best performance in LATAM
Improved CSI from 60 to 100%
Foot print increased from catch and dispatch to End to End services
Successful Remote Global Transition during Pandemic
Certification
ITIL 4
Timeline
GLOBAL DELIVERY DIRECTOR
TATA CONSULTANCY SERVICES
05.2004 - Current
BACHELORS -
BADRUKA COLLEGE
05.2001 -
UNIT HEAD - UTILITIES
TATA CONSULTANCY SERVICES
UNIT HEAD RETAIL
TATA CONSULTANCY SERVICES
REGIONAL LEAD
TATA CONSULTANCY SERVICES
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