Saul Ahumada Martinez
Summary
Daily Duties:
Act as a bridge between management and the customer by coordinating the team effort and resources to formulate and implement the most efficient solution. Understanding the complexity and impact of each issue.
Highly effective at problem solving and decision making. 5 years of progressive IT experience.
My aim is to keep acquiring experience, developing with ethics and professionalism in my field, contributing positively and effectively in the development of the activities to be performed.
Overview
5
5
years of professional experience
Work History
Lead at Windows Server Ops - System Admin
TATA Consultancy Service
02.2019 - Current
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability in Window servers 08/12/16/19
- Analyzed network traffic and performance metrics to optimize system performance.
- Managed permission for onboarding and offboarding of employees.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Monitoring Production Servers and troubleshooting issues.
- Use of power-shell and windows command line to perform checks/ execute scripts
- Manage ACL of NAS shares
- File and OS restores using Net-backup tool
- Perform VM builds using iBuild tool
- Manage groups using and objects in Active Directory / ARS
- ITIL Management as resolve tasks, incidents and change request on Service Now
- Check firmware / hardware status using Out of Band management tools, such as iLO and iDRAC
- Daily basis use the following tools: Cyberark, GMC, Microsoft terminal, powershell, splunk
- Diagnosed and resolved hardware and software issues.
Education
Mechatronics Engineering
Universidad TecMilenio
Guadalajara, JaliscoSkills
- Teamwork
- Proactive
- Responsible
- Critical thinking
- Prioritization and Decision Making
- Oral and Written Communication
- Technical Troubleshooting
Languages
English
Spanish
Timeline
Lead at Windows Server Ops - System Admin
TATA Consultancy Service
02.2019 - Current
Mechatronics Engineering
Universidad TecMilenio
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