Saul Cuevas
MEXICO
Summary
I am bilingual (English/Spanish) with 15+ years of customer service. Detail-oriented team player with strong
am a team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Attendance, punctuality and having the ability to multi-task are very important.
Hardworking Quality Assurance Manager with extensive knowledge of life insurance medical examination inspections to multitask effectively. Skilled at managing long-term quality goals and day-to-day organization.
Outgoing Quality Assurance Manager with 3 years of managerial experience in the life insurance industry. Committed to high standards of product inspections and customer service with extensive knowledge IBM Imaging System, AS400 Claims Processing System, Access, Windows, ERPLX System, Merx EKG Data System, Oracle Billing System. Collaborative with various departments for comprehensive quality control.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position within a Quality Assurance or Customer Service department. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Quality Assurance Manager
Brentwood Services Medial Group
10.1998 - 01.2000
- Performed root cause analysis to identify and resolve quality issues and defects.
- Created and maintained quality management systems to align with industry standards.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Implemented new quality assurance and customer service standards.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Recorded, analyzed, and distributed statistical information.
- Evaluated interactions between associates and customers to assess personnel performance.
- Inspected products and worker progress throughout production.
- Reported production malfunctions to managers and production supervisors.
Customer Service Representative/Claims Examiner
CARE AMERICA HEALTH PLANS
04.1993 - 08.1998
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Associate of Arts - Sociology / Applied Psychology
Cuesta College
San Luis Obispo, California06.2021
Skills
- Quality Systems
- Policy Reinforcement
- Budget Management
- Attention to Detail
- Risk Analysis and Mitigation
- Trend Analysis
- Regulatory Compliance
- Internal Audits
- Operation Monitoring
- Process Analysis
- Progress Reporting
- Data Collection
- Solution Design
- Quality Control
- Complaint Investigation
- Employee Training
- Process Development
- Relationship Building
- Audit Reporting
- Quality Testing
- Continuous Improvement
- Deficiency Detection
Timeline
Quality Assurance Manager
Brentwood Services Medial Group
10.1998 - 01.2000
Customer Service Representative/Claims Examiner
CARE AMERICA HEALTH PLANS
04.1993 - 08.1998
Associate of Arts - Sociology / Applied Psychology
Cuesta College
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