Salvador Alejandro Vasquez Casas
Zapopan
Summary
Team-oriented leader proficient in time-management and improving efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills.
Professional Back Office Executive with excellent interpersonal skills and extensive customer service and sales experience.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Back Office Executive - Commercial Representative
RIU Hotels and Resorts
05.2019 - Current
- Led customer service projects to address and achieve key business objectives.
- Improved employee and client retention rates through active communication and problem-solving efforts.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Developed a deep understanding of customer service principles and customer service best practices.
- Maintained and managed customer files and databases.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded proactively and positively to rapid change.
Customer Service Representative
Teleperformance
10.2016 - 02.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Maintained and managed customer files and databases.
Education
Bachelor of Engineering - Industrial Engineering - Streamlining Processes
Universidad Virtual Del Estado De Guanajuato
Purísima de Bustos, GUA08.2024
Flight Attendant License -
Solo Aviación
Guadalajara2022
Skills
- Customer Service
- Report Generation
- Customer Relations and Communications
- Documentation and Control
- Critical Thinking
- Process Improvement
- Quality Control
- Production Schedules
- Safety Considerations
Languages
English
Advanced (C1)
Español
Bilingual or Proficient (C2)
Timeline
Back Office Executive - Commercial Representative
RIU Hotels and Resorts
05.2019 - Current
Customer Service Representative
Teleperformance
10.2016 - 02.2019
Bachelor of Engineering - Industrial Engineering - Streamlining Processes
Universidad Virtual Del Estado De Guanajuato
Flight Attendant License -
Solo Aviación
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