SCARLET F GANZONI
Hospitality Management
London
Summary
Diligent Hospitality Manager with solid background in high-volume restaurant management. Proven track record of enhancing operational efficiency and delivering exceptional customer service. Demonstrated leadership and problem-solving skills in fast-paced environments.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Senior Restaurant Manager
CLOS MAGGIORE
06.2024 - 10.2024
- Oversee full operation in absence of the GM
- Cash up and daily reports
- Handling guest complaints
- Payroll and Rota
- Opening and closing procedures
- Shifts management
Assistant General Manager
IL BORRO TUSCAN BISTRO MAYFAIR
07.2023 - 06.2024
- Company Overview: ORANGE HOSPITALITY GROUP
- Acting General Manager
- Re-introducing and maintaining high standards
- Cash up and daily reports
- Oversee full operation to achieve a smooth service
- Decision making
- Attending any queries or complaints in a timely manner
- Effectively handling feedback in the moment, serving as the main point of contact for all queries
- Overseeing and driving of an inclusive environment that ensures all members feels and embodies the company values and policies
- Hands-on day management and problem solving both front and back of the house operations
- Overseeing proactive training and incentives for all team members
- Work with the General Manager and Director to achieve goals
- ORANGE HOSPITALITY GROUP
Assistant General Manager
ISABEL MAYFAIR
03.2022 - 07.2023
- Company Overview: SANTA CRUZ CO
- Rota and holiday management
- Recruitment and training
- Health and Safety
- Guest experience and complaints
- Cash ups, banking and reconciliation
- Oversee management team and duties
- Lead a team of 50+ members
- Budgets, PNL, costs and stocks control
- Team development plan, promotions & termination
- Private events
- HR disciplinary process
- Liaise with all departments
- Uphold high standards of hospitality, presentation and service
- Dealing with suppliers
- Oversee daily restaurant operations
- SANTA CRUZ CO
Bar Manager
ISABEL MAYFAIR
01.2020 - 02.2022
- Company Overview: SANTA CRUZ CO
- Organize beverage catering for private and full hire events
- Food and Beverage Orders
- Stock control management
- Design of Cocktails Menus
- Costing and Pricing of Menus-Enhance relationship with suppliers
- Elaborate menus with renowned spirits brands (Casamigos, Beluga, Sauvelle, Everleaf…)
- Ensure the well-being of the team complying with company mission
- Managing multiple Bars per shift
- Overseen consistent delivery of beverages
- Cash Up and Report at the end of the day
- Lead by example and hands on mentality
- Comply with health and safety regulations
- Recruitment and training of bar team
- Rotas/Holidays planning
- Performance reviewing
- SANTA CRUZ CO
Bar Supervisor
ISABEL MAYFAIR
06.2018 - 12.2019
- Company Overview: SANTA CRUZ CO
- SANTA CRUZ CO
Mixologyst/ Head Bartender
Jam and Rye Late Night Jazz Bar
01.2018 - 05.2018
Cocktail Bartender
The Botanist Broadgate Circle
01.2017 - 01.2018
Restaurant Hostess
Dreams Sands Cancun Resort and Spa
01.2016 - 01.2017
Education
BA - Hospitality Management
Centro Superior De Estudios Turisticos Jalapa
Mexico 01.2012 - 1 2016
Cocktail Bartender Certificate -
European Bartender School
LondonPersonal Alcohol License - undefined
WSET Level 2 Diploma - undefined
Wine and Spirits Education Trust
Skills
LEADERSHIP
Timeline
Senior Restaurant Manager
CLOS MAGGIORE
06.2024 - 10.2024
Assistant General Manager
IL BORRO TUSCAN BISTRO MAYFAIR
07.2023 - 06.2024
Assistant General Manager
ISABEL MAYFAIR
03.2022 - 07.2023
Bar Manager
ISABEL MAYFAIR
01.2020 - 02.2022
Bar Supervisor
ISABEL MAYFAIR
06.2018 - 12.2019
Mixologyst/ Head Bartender
Jam and Rye Late Night Jazz Bar
01.2018 - 05.2018
Cocktail Bartender
The Botanist Broadgate Circle
01.2017 - 01.2018
Restaurant Hostess
Dreams Sands Cancun Resort and Spa
01.2016 - 01.2017
BA - Hospitality Management
Centro Superior De Estudios Turisticos Jalapa
01.2012 - 1 2016
Cocktail Bartender Certificate -
European Bartender School
Personal Alcohol License - undefined
WSET Level 2 Diploma - undefined
Wine and Spirits Education Trust
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