Sebastian Regules
Aspiring Software Engineer | BSc In Computer Science Candidate At University Of The People
Orizaba
Summary
Aspiring software engineer currently pursuing a Bachelor’s degree in Computer Science at University of the People. Proficient in Python, Java, Web Development, and familiar with command line operations, I possess a robust foundation in programming principles and a passion for solving complex problems. Eager to apply theoretical knowledge in a practical, real-world setting, I am committed to developing my skills in software design, debugging, and system optimization under expert mentorship.
Overview
9
9
years of professional experience
Work History
Sales Trainer
Teleperformance
03.2024 - Current
- Developed and Conducted Training Programs: Spearheaded comprehensive training modules tailored to new hires and existing staff, enhancing their understanding of product portfolios and customer engagement strategies. This role honed my ability to convey complex information effectively, a testament to my developed communication and instructional skills.
- Team Collaboration and Leadership: Led a dynamic team of training associates, fostering a collaborative environment that encouraged innovation and continuous improvement. My role as a mentor and leader to the team underscored my managerial acumen and ability to inspire and motivate others.
- Performance Analysis and Feedback: Regularly analyzed trainee performance data to identify areas for improvement, providing personalized coaching and developmental feedback. This responsibility sharpened my analytical skills and my proficiency in delivering constructive feedback, essential for managerial success.
- Curriculum Development and Optimization: Continuously evolved training curricula based on the latest market trends and organizational needs, ensuring relevance and efficacy. This task demonstrated my strategic planning capabilities and my commitment to maintaining high standards of training excellence.
- Stakeholder Engagement: Collaborated closely with management and cross-functional teams to align training goals with business objectives, ensuring that all training initiatives supported overarching company goals. My role in these discussions showcased my ability to influence and drive consensus among diverse groups.
Accounting Assistant
Ormanix
07.2015 - 04.2024
- Client Portfolio Management: Assisted in organizing and maintaining client portfolios, ensuring accurate and up-to-date records of services and transactions. This role enhanced my organizational skills and attention to detail, crucial for effective financial management.
- CRM and Data Management: Utilized Excel to manage customer relationships and track service outcomes, developing tailored reports to aid in business decisions. This experience bolstered my technical proficiency with CRM tools and data analysis, laying a solid foundation for customer data handling and segmentation.
- Customer Service: Provided support in handling customer inquiries and concerns, delivering service information, and resolving issues promptly. My involvement in customer care helped refine my communication skills and ability to manage client expectations, ensuring a high level of customer satisfaction.
Inbound Sales Closer
Teleperformance
02.2023 - 03.2024
- Sales Execution and Closure: Excelled in managing inbound sales calls, adeptly guiding conversations towards successful closures. My role involved understanding customer needs, presenting tailored solutions, and effectively closing deals, significantly contributing to the campaign's revenue targets.
- Customer Relationship Management: Built and maintained strong relationships with potential customers, employing a consultative sales approach to enhance customer satisfaction and retention. My ability to connect with customers and understand their specific energy needs was instrumental in achieving high conversion rates.
- Performance Optimization: Regularly analyzed personal sales data and participated in coaching sessions to continuously improve sales techniques and strategies. This proactive approach to self-improvement highlighted my commitment to professional growth and excellence in sales performance.
- Team Collaboration and Support: Collaborated with team members to share insights and strategies, fostering a supportive and competitive environment. My involvement in team dynamics demonstrates my capability in both leadership and team roles, enhancing overall campaign effectiveness.
Customer Service Representative
Teleperformance
10.2022 - 02.2023
- Customer Engagement: Actively engaged with customers via inbound calls, addressing their inquiries and guiding them through various product options. This role honed my skills in effective communication and customer service, setting the stage for high-quality customer interactions.
- Sales Support: Supported the sales process by providing detailed product information and assisting customers in making informed decisions. My contributions were pivotal in building customer trust and enhancing the overall sales experience.
- Problem Solving: Skillfully addressed and resolved customer issues, ensuring satisfaction and maintaining the company's reputation for excellent customer service. My ability to troubleshoot and quickly provide solutions helped improve customer retention rates.
- Team Contribution: Actively participated in team meetings and training sessions to better understand product offerings and improve sales techniques. My eagerness to learn and contribute to team knowledge fostered a collaborative and informed sales environment.
Education
No Degree - Accounting And Finance
Universidad Iberoamericana Puebla
Puebla City, Puebla, Mexico 05.2001 -
Bachelor of Science - Computer Science
University of The People
Pasadena, California 05.2001 -
High School Diploma -
Colegio Mexico De Orizaba
Orizaba, Veracruz, Mexico 05.2001 -
Skills
Code Debugging
Object Oriented Programming
Basic Data Structures Knowledge
Proficiency in Python
Proficiency in Java
Proficiency in HTML
Proficiency in CSS
Basic JavaScript Knowledge
People Skills
Sales team training
Negotiation Techniques
Employee Onboarding
Languages
English
Advanced (C1)
Timeline
Sales Trainer
Teleperformance
03.2024 - Current
Inbound Sales Closer
Teleperformance
02.2023 - 03.2024
Customer Service Representative
Teleperformance
10.2022 - 02.2023
Accounting Assistant
Ormanix
07.2015 - 04.2024
No Degree - Accounting And Finance
Universidad Iberoamericana Puebla
05.2001 -
Bachelor of Science - Computer Science
University of The People
05.2001 -
High School Diploma -
Colegio Mexico De Orizaba
05.2001 -
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