Sebastian Joel Ruiz Cordova
Hermosillo
Summary
Dynamic bilingual customer service representative with proven success at Teleperformance, excelling in problem-solving and customer satisfaction. Expert in CRM systems and adept at upselling strategies, I consistently resolved complex inquiries, enhancing client trust and loyalty. Recognized for delivering exceptional service while managing high-volume calls efficiently.
Experienced with bilingual customer service, focusing on resolving customer issues effectively. Utilizes communication skills to enhance client interactions and satisfaction. Track record of problem-solving in dynamic environments.
Overview
3
3
years of professional experience
Work History
Bilingual Customer Service Representative
Teleperformance
01.2022 - 08.2024
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Contributed to team success with consistent achievement of sales targets.
- Maintained detailed records of customer interactions using CRM software, allowing for targeted communications tailored to individual preferences or concerns.
- Enhanced customer satisfaction by providing personalized solutions for diverse clients.
- Facilitated smooth transactions by accurately processing sales orders, returns, and exchanges.
Door-to-door Salesperson
Totalplay
06.2021 - 01.2022
- Delivered positive experiences for potential customers with friendly demeanor even when faced with rejection or negative feedback.
- Improved territory coverage by effectively managing time, planning efficient routes, and prioritizing high-potential areas.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations for various products.
- Maintained a high level of industry expertise through continuous training sessions, webinars, workshops, and self-directed learning initiatives.
- Promoted brand awareness to potential customers through professional representation of company values, mission, and products.
- Generated new leads by conducting thorough market research and identifying potential customers in targeted neighborhoods.
Education
Teaching And Learning English - Teaching English As A Second Language
Escuela Normal Superior, Plantel Hermosillo
Hermosillo, Sonora, Mexico06-2025
Skills
- Fluent bilingualism
- Customer service
- Problem-solving
- English and Spanish translation
- Call center experience
- Payment processing
- Document translation
- Upselling strategies
- CRM systems
- Time management
- Multitasking and organization
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Bilingual Customer Service Representative
Teleperformance
01.2022 - 08.2024
Door-to-door Salesperson
Totalplay
06.2021 - 01.2022
Teaching And Learning English - Teaching English As A Second Language
Escuela Normal Superior, Plantel Hermosillo
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