Sebástian Rivera Salvatierra
Anahuac Cancun University
Cancun,ROO
3
Languages
1
Certification
5
years of professional experience
To be part of a team where I can demonstrate my leadership and communication skills. To learn a new hospitality culture within a renowned brand, gaining as much experience as possible to face the high level of competition in the future. Working under pressure while meeting all requirements.
Work History
International Pre-University Advisor
5 Months- Drove promotional and sales efforts for the university.
- Served as concierge, assisting families and visitors with inquiries and information about university services.
- Conducted promotional trips to various countries to enhance university visibility and attract international students
- Master the university's CRM to log every new contact
- To be the first face of the university
- Developed workshops to improve student engagement and participation in university activities.
Reservations and sales
2 Months- Sold packages to lapsed timeshare owners to re-engage clientele.
- Secured maximum reservations, achieving set sales targets.
- Collected outstanding debts from members to maintain revenue flow.
- Collect from members with outstanding debts
- Resolved problems, improved operations, and provided exceptional service.
Housekeeping Floor Manager (Intership)
3 Months- Managed a team of housekeepers, providing training and support to enhance performance and efficiency.
- Implemented quality control measures to maintain high standards of cleanliness across all floors.
- Oversaw daily housekeeping operations to ensure cleanliness and orderliness in guest accommodations.
- Coordinated inventory management for cleaning supplies and equipment, ensuring timely replenishment.
- Conducted regular inspections of guest rooms and public areas to uphold resort cleanliness standards.
- Resolved guest complaints promptly, improving satisfaction through effective communication and problem-solving skills.
- Enhanced operational workflows by introducing best practices for cleaning processes and staff collaboration.
Front Desk VIP (Internship)
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Personalized, especial service for all VIP guests
- Access to all Hotel Suites: Chairman, Presidential, Vista Executive, Diplomat and Ambassador suites.
- Priority service upon arrival and departure.
Rack Agent (Internship)
5 Months- Provided exceptional customer service by addressing guest inquiries and resolving issues efficiently.
- Maintained comprehensive knowledge of resort amenities, services, and promotions to assist guests effectively.
- Collaborated with team members to ensure seamless operations during peak hours and special events.
- Utilized reservation systems to manage bookings, ensuring accuracy in guest information and requests.
- Responsible for ensuring the 2,000 rooms meet standards and are free of defects
- Responsible for handling incidents arising before and after the guest’s stay
- Responsible for guest eviction if payment is not processed correctly
- Assist in managing hotel overbooking and find solutions for guests without rooms.
Front Desk (Internship)
11 Months- Managed front desk operations
- Customer Care and service
- Facilitated check-in and check-out processes to ensure smooth guest transitions
- Promoted room upgrades and upsells to enhance guest experience and increase revenue
- Delivered personalized assistance to guests
- Https://www.grandsierraresort.com/
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Human Resources Assistant (Part of study)
3 Months- Processed employee onboarding and offboarding within the HR management system.
- Coordinated with partner hotels to verify employment history and streamline onboarding for new team members.
- Managed payroll documentation, employee records, and employment contracts to ensure compliance and accuracy in HR processes.
- Administered grocery voucher benefits to support employee engagement and well-being.
- Https://www.hilton.com/es/hotels/cunlipy-canopy-cancun-la-isla/
Front Desk Agent (part of study)
1 Month- Oversaw front office and concierge operations, ensuring seamless guest experiences.
- Executed guest check-in and check-out procedures, facilitating smooth arrivals and departures.
- Delivered information, assistance, and personalized service to guests, enhancing overall satisfaction.
- Provided secure key duplication for guest accommodations.
- Facilitated currency transactions to assist international guests.
Cook Assistant (work experience)
1 Month- Prepared and sliced fresh fruits and vegetables for daily food service, contributing to menu quality.
- Ensured appealing buffet presentation by replenishing food trays and adhering to food safety and color-coding standards.
- Supported buffet and cold kitchen operations to enhance dining experience.
- Https://vivaresortsbywyndham.com/resorts/viva-maya-by-wyndham-riviera-maya-mexico/?utm_source=chatgpt.com
- Prepared and cooked a variety of dishes adhering to safety and hygiene standards.
Education
International Hotel Management - Hotel Management
- Anahuac Cancun University is one of Mexico's leading private universities, recognized for its strong focus on hospitality, tourism, and international business. Located in Cancun, one of the world's top tourist destinations, the university offers a bilingual International Hotel Management program that combines academic excellence with hands-on experience through internships at world-renowned hotels and luxury resorts. Its industry partnerships, global perspective, and emphasis on leadership, service excellence, and multicultural learning prepare graduates for successful careers in the international hospitality industry.
- Https://cancun.anahuac.mx/
Bachelor of Business International Hotel Management - Hotel Management
- Studied Hospitality Management at Le Cordon Bleu, one of the world's leading hospitality institutions. Received comprehensive training in hotel operations, customer service, front office management, food and beverage operations, and leadership. Developed a strong commitment to service excellence, professionalism, and delivering exceptional guest experiences in multicultural environments.
- Https://www.cordonbleu.edu/mexico/inicio/mx
High School - General Studies
- La Salle School in Bolivia is a prestigious educational institution recognized for its commitment to academic excellence, leadership, ethical values, and personal development.
- Http://lasalle.edu.bo/clsa/
Skills
Project Management
Customer service
Ability to identify upselling and revenue-generating opportunities based on customer needs and profiles.
Proficient in Microsoft Word
Excel
PowerPoint
and internet-based applications.
Proficient in the Green Screen system for both Front Office and Housekeeping operations.
Leadership
Strong leadership and team management skills.
Adaptability
High-pressure adaptability
Proactive project development
Interpersonal communication
Upselling strategies
Cultural diversity appreciation
Excellent interpersonal
written
and verbal communication skills.
Communication Skills
Team leadership
Customer-focused service commitment
Hospitality and service industry background
International Student Engagement
Cross-Cultural Communication
Interests
Traveling and exploring different cultures and hospitality experiences
Content creation focused on travel
hospitality
and lifestyle
Fitness and outdoor activities
Learning new languages and improving cross-cultural communication.
Certification
- Licenciado en Dirección Internacional de Hoteles
- Bachelor of Business International Hotel Management
- Advanced Diploma International Hotel Management
- Certificate of Operational Management International Hotel Management
- Microsoft Office Excel Expert
- Certificado de Proficiência em Língua Portuguesa para Estrangeiros (Celpe-Bras)
- IELTS Test Report Form
Additional Information
I am a punctual, disciplined, and thoughtful professional who values reliability, personal well-being, and continuous self-improvement. I maintain an active and healthy lifestyle, approach responsibilities with a positive attitude, and take the time to evaluate situations before making decisions. I always aim to act with integrity, support others, and contribute to a respectful and productive work environment.
Languages
Spanish
C2
Bilingual or Proficient
English
B2
Upper intermediate
Portuguese
B2
Upper intermediate
ADDITIONAL EXPERIENCE & AWARDS
- Attended professional hospitality courses, workshops, and seminars led by General Managers, Operations Managers, and hospitality industry leaders in Cancun.
- Participated in ongoing workplace training focused on guest service excellence, luxury hospitality standards, and hotel operational protocols.
- Completed continuous training in customer service, communication, conflict resolution, and standard operating procedures (SOPs) within international hotel environments.
- Strong soft skills: Communication (Advanced), Teamwork (Advanced), Problem Solving (Advanced), Customer Service (Advanced), Adaptability (Advanced), Time Management (Advanced), Leadership (Intermediate), Attention to Detail (Advanced).
Timeline
International Pre-University Advisor
Anahuac Cancun University
02.2026 - CurrentRead More
Reservations and sales
Sunset world Resort & Vacation experience Corporate
09.2025 - 11.2025Read More
Housekeeping Floor Manager (Intership)
Grand Sierra Resort and Casino
02.2024 - 05.2024Read More
Front Desk VIP (Internship)
Grand Sierra Resort and Casino
02.2024 - 02.2024Read More
Rack Agent (Internship)
Grand Sierra Resort and Casino
09.2023 - 02.2024Read More
Front Desk (Internship)
Grand Sierra Resort & Casino
05.2023 - 04.2024Read More
Human Resources Assistant (Part of study)
Hotel Canopy by Hilton Cancún la Isla
09.2022 - 12.2022Read More
Front Desk Agent (part of study)
Hotel Hyatt Zilara
08.2022 - 09.2022Read More
Cook Assistant (work experience)
Viva Wyndham Maya
11.2021 - 12.2021Read More
Anahuac University
International Hotel Management from Hotel Management
Read More
La Fondation Le Cordon Bleu University
Bachelor of Business International Hotel Management from Hotel Management
Read More
La Salle School
High School from General Studies
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