Selenne Manriquez
Chula Vista, California
Summary
Experienced operations professional with a strong skill set in optimizing processes and driving operational efficiency. Proven expertise in project management, process improvement, and logistics coordination. Demonstrates a strong focus on team collaboration and a track record of achieving measurable results. Recognized for adaptability and reliability in dynamic environments.
Overview
14
14
years of professional experience
Work History
Operations Specialist
Manq Jets International
Las Vegas, NV (Remote)
07.2023 - 11.2024
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Devised and implemented processes and procedures to streamline operations.
Flight Coordinator
American Flight Support
Mexico City. MX
12.2021 - 07.2023
- Took incoming calls from clients requesting flights.
- Provided client with several options. I created trip itineracy,
- ordered catering, Flight following.
- collected payment, and represented company in events such as NBAA.
Office Manager
La Bigotona Salon and Barbershop
Mexico City, MX
10.2020 - 09.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Flight Coordinator
Pegasus Elite Aviation
Van Nuys, CA
04.2019 - 07.2019
- Handled a fleet of 15 aircraft on my own during graveyard shift.
- Set up handling, landing.Overflights and parking.
- Set up Fuel and LAV services
- Customs paperwork
- communicated with crew and passengers to assist with any changes.
Operations Specialist
Global Exec Aviation
Long Beach, CA
06.2010 - 12.2017
- Scheduled flights
- Trip paperwork
- Customs
- TSA
- Handled all air ambulance flights
Education
Bachelor of Science - Business Administration And Management
University Of Phoenix
Online10-2015
Certificate of Technical Studies - Medical Billing
Medical Billing Academy
Online01-2023
Skills
- Workflow Optimization
- Planning and coordination
- Interdepartmental Coordination
- Task Oversight
- Aviation safety regulations
- Ground Support Equipment Management
- Ground support coordination
- Adaptability to change
- Flight data analysis
- Crew resource management
- Conflict resolution techniques
- Emergency response preparedness
- Route optimization
- Budget management
- Technical aviation knowledge
- Flight record maintenance
- Flight log maintenance
- Passenger services
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Quick Learner
- Bilingual
- Skilled in Charter Management Applications
References
Ricardo Yepez Barragan, CEO
Manq Jets International
Phone 702-604-1449
ryepez@manqjetsinternational.com
Jared Mota
American Flight Support
+5255 7186 2727
jared.mota@gmail.com
Jimena Flores
Manq Jets International
+52 56 2007 4242
jimena@manqjetsinternational.com
LJ Jimenez, GV Captain
Morello Group
562-472-7910
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Operations Specialist
Manq Jets International
07.2023 - 11.2024
Flight Coordinator
American Flight Support
12.2021 - 07.2023
Office Manager
La Bigotona Salon and Barbershop
10.2020 - 09.2021
Flight Coordinator
Pegasus Elite Aviation
04.2019 - 07.2019
Operations Specialist
Global Exec Aviation
06.2010 - 12.2017
Bachelor of Science - Business Administration And Management
University Of Phoenix
Certificate of Technical Studies - Medical Billing
Medical Billing Academy