Summary
Overview
Work History
Education
Skills
Timeline
Generic

Selma Nayeli Zamora Mozqueda

Puerto Peñasco

Summary

Dynamic professional with a proven track record in customer service and data entry, exemplified during my tenure at Servicios De Administracion Y Soporte New Port. Skilled in Microsoft Office and known for exceptional analytical thinking and empathy. Achieved a significant improvement in export order processing efficiency, demonstrating a fast learning ability and active listening skills.

Overview

18
18
years of professional experience

Work History

Order Entry Analyst

Servicios De Administracion Y Soporte New Port
04.2021 - Current

Sample requests, domestic and export orders receipt

Follow up with customers

Export production planning and logistics

Export orders paperwork elaboration

Delivery logistics for Costco orders

Revision and approval in PSI system

Internal orders processing (transfers, destruction, components, domestic order)



Customer Service Representative

Las Palomas Beach and Golf Resort
02.2016 - 04.2021

Phone and personal assistance

Assignment and supervision of activities to personal

Reports elaboration

Work orders follow up

Email follow up


Assistant

Dipres Querétaro
04.2013 - 08.2013
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Sales and directives agenda management
  • AP & AR management
  • Payroll elaboration and payment
  • Data information capture
  • Documents management.

Accounting Assistant

Rey Del Dulce Del Bajio/Grupo Hermanos Reyes
10.2012 - 01.2013

Data information capture

Documents management

Accounting system implementation

Accounts receivables management

Museum Tour Guide

Museo Sonora En La Revolucion
01.2011 - 05.2011

Tour guide and customer service for visitors

Help with planning and organizing events

Museum items maintenance

Accounting Assistant

Agencia Aduanal Ibarrola Elias
12.2006 - 05.2007

Daily revision of cash flow, incomes and outcomes.

Elaboration of pre-payment and payment rolls.

Elaboration and archive of payment signed receipts

Education

Turistic Business Administration - Business Administration And Management

Instituto Tecnologico De Sonora
Cd. Obregón, Sonora
06-2012

Skills

  • Microsoft office
  • Customer service
  • Fast learner
  • Analytical thinking
  • Active listening
  • Empathy and sensitivity
  • Data entry

Timeline

Order Entry Analyst

Servicios De Administracion Y Soporte New Port
04.2021 - Current

Customer Service Representative

Las Palomas Beach and Golf Resort
02.2016 - 04.2021

Assistant

Dipres Querétaro
04.2013 - 08.2013

Accounting Assistant

Rey Del Dulce Del Bajio/Grupo Hermanos Reyes
10.2012 - 01.2013

Museum Tour Guide

Museo Sonora En La Revolucion
01.2011 - 05.2011

Accounting Assistant

Agencia Aduanal Ibarrola Elias
12.2006 - 05.2007

Turistic Business Administration - Business Administration And Management

Instituto Tecnologico De Sonora
Selma Nayeli Zamora Mozqueda