SEOYEON LEE
MEXICO CITY
Summary
Communicative Import Coordinator with background tracking shipments, pursuing quotes from prospective shippers and completing import documentation. Bilingual employee with over 2 years of experience in team-driven environments. Known for reporting nonconformance and coordinating cargo availability. Dedicated to offering exceptional assistance to team members and clients. Efficiency-driven and organized with team-oriented mentality. Positive and upbeat with strong relationship-building abilities. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Logistic Assistant Manager
CNC GLOBAL FORWARDING
10.2022 - Current
- Maintained strong relationships with carriers, customs brokers, and clients for smooth coordination of shipments
- Reduced shipping errors and delays by closely monitoring shipment progress and proactively addressing potential issues
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes
- Proved successful working within tight deadlines and a fast-paced environment
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Receptionist
midi Hotel
02.2019 - 08.2019
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Assisted in administrative duties for office team, including making phone calls, copies and schedules
- Worked flexible hours across night, weekend, and holiday shifts
- Managed online booking inquiries and assisted guests with questions throughout entire booking cycle
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
Concierge Staff
KIX Duty Free Shop
11.2018 - 08.2019
- Worked closely with guests, some VIP with high degree of respect for privacy
- Enhanced guest satisfaction by providing personalized recommendations for cosmetics and skin care options.
- Responded to customers' complaints regarding service and product quality to solve issues
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Provided foreign language translations into Japanese to coordinate with other staff.
Sales Clerk
LOTTE Duty Fee Shop
11.2017 - 08.2018
- Drived to achieve sales goals by reminding customers about the store's promotions to enhance sales
- Promoted delivery efficiency by accurately labeling and organizing containers
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Assisted with in-store merchandising and regular inventory checks
- Protected materials for transport by correctly packaging products boxes and crates.
Education
Bachelor of Arts - Chinese and Chinese literature
Dong-Eui University
Busan, Korea02.2021
Skills
- Quintilinguals
- Korean/Spanish/English/Japanese/Chinese
- Interpersonal Communication
- Operational process flows
- Schedule Coordination
- Document Preparation and Reviewing
- Microsoft PowerPoint and Word
- International trade knowledge
Certification
- English for international Trade, Korea Chamber of Commerce and Industry, 09/01/22
- International trade specialist, Korea International Trade Association, 07/01/22
- Toeic Speaking Advanced Low, ETS, 07/01/22
- HSK Level 5, Center for Language Education and Cooperation, 10/01/21
- JLPT N1, Japan Foundation, 08/01/21
Languages
Korean
Chinese
Japanese
English
Spanish
Timeline
Logistic Assistant Manager
CNC GLOBAL FORWARDING
10.2022 - Current
Receptionist
midi Hotel
02.2019 - 08.2019
Concierge Staff
KIX Duty Free Shop
11.2018 - 08.2019
Sales Clerk
LOTTE Duty Fee Shop
11.2017 - 08.2018
Bachelor of Arts - Chinese and Chinese literature
Dong-Eui University
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