Serena Maria Iturralde
Sales Representative
Mexico City
Summary
Sales Rep aspiring to change career paths to work from home in Digital Sales, Marketing, Community Manager. Very enthusiastic to get results and very objective driven.
Overview
13
13
years of professional experience
3
3
Language
Work History
Sales Representative Team Leader
Mexico Travel Solutions
03.2022 - 07.2023
- Fostered vital customer relationships to generate up to $50,000 USD in sales.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Presented professional image consistent with company's brand values.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Trained and mentored new sales representatives.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Underwater Photagraphy-Photo Sales Representative
Cancun Adventures
02.2019 - 03.2020
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Trained and mentored new sales representatives.
- Edited, toned, captioned, and uploaded photographs for publication.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Displayed portfolio to show off best work to potential clients and promote skills and value.
Trilingual Tour Guide
Cancun Adventures
01.2017 - 06.2018
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to 45 people on scheduled tours.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Informed tour members of safety risks associated with attractions, confirming customer security.
Freelance Producer
Freelancer
01.2014 - 01.2017
- Presented production ideas and determined creative scenarios for production and delivery.
- Coordinated with producers and on-air talent to create program content, new ideas, and segments.
- Developed schedules for production, editing, and duplication for timely delivery.
- Planned video shoots in studio and remotely by managing production through stages to completion.
- Coordinated with vendors to obtain supplies needed for shoots at best value for money.
Model
Freelance
01.2008 - 01.2017
- Promoted products and services by posing for commercials, live shows, and photo shoots.
- Modeled garments such as dresses, coats, underclothing, and swimwear.
- Maintained high levels of professionalism in Photo and Video shoots.
- Secured repeat bookings through outstanding professionalism and versatility.
- Appeared on TV commercials to promote consumer goods.
- Maintained readiness for all jobs by keeping up with proper self-care and effective stress management strategies.
Education
No Degree - Digital Communications And Media
05.2001 -
In pursuit of a career change and the desire to transition to remote work, I have engaged in various certified courses including Digital Marketing, Community Management, Social Media Marketing, SEO, and related areas. I am confident that the acquisition of these skills, combined with my prior experience in sales and prople skills, can significantly contribute as a valuable asset to any organization's digital and social media marketing campaigns.
English Literature - English Language And Literature
05.2001 -
Associate of Arts - Drama
05.2001 -
No Degree - French Language
05.2001 -
Skills
Data-Driven Decision-Making
Timeline
Sales Representative Team Leader - Mexico Travel Solutions
03.2022 - 07.2023
Underwater Photagraphy-Photo Sales Representative - Cancun Adventures
02.2019 - 03.2020
Trilingual Tour Guide - Cancun Adventures
01.2017 - 06.2018
Freelance Producer - Freelancer
01.2014 - 01.2017
Model - Freelance
01.2008 - 01.2017
Digital Marketing, Community Manager, SM Marketing - No Degree, Digital Communications And Media
05.2001 -
Universidad Autonoma De Mexicoq, UNAM - English Literature, English Language And Literature
05.2001 -
MyM Studios - Associate of Arts, Drama
05.2001 -
Centre Lartigue - No Degree, French Language
05.2001 -
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