Sergio Aguilar
Retail Store Manager
Guadalajara, Jalisco
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
8
8
years of professional experience
17
17
years of post-secondary education
2
2
Languages
Work History
Retail Sales Associate
AT&T
08.2022 - 12.2024
- Answered customer questions about return and exchange policies.
- Suggested additional products and services to increase sales.
- Addressed, researched, and resolved customer issues.
- Utilized POS system to process cash, credit card, and mobile pay transactions.
- Professional and always met my goals per month going over 100% every month.
Back Office Executive
XtendOps
09.2018 - 01.2022
- Maintained accurate, updated accounts with new transactions and reconciliations.
- Trained office staff in use of different equipment and software programs.
- Created and maintained databases used by multiple office members.
- Supported accounting processes by validating and entering bills and payments.
Customer Service Representative
AT&T
01.2017 - 08.2018
- Answered customer inquiries via phone, email, and chat.
- Navigated multiple computer systems and utilized search tools to find information.
- Determined charges for services requested, collected deposits and payments, or arranged for billing.
- Contributed to team effort by meeting performance goals and assisting colleagues when needed.
- Maintained high level of knowledge regarding current promotions, discounts, or special offers available.
Education
GED -
University of Columbia
Remote 05.2001 - 08.2018
Skills
- Customer Service
- Positive and professional
- Product Knowledge
- Money handling
- Teamwork
- Retail store operations
- Sales expertise
MOTIVATION
- Taking on challenges
- Developing new skills
- Working with others
- Working independently
- Having challenging goals and deadlines
- Being innovative or creative
- Learning new things
PERSONAL INFORMATION
- Title: Retail Sales consultant
- Gender: Male
- Nationality: American/Mexican
Timeline
Retail Sales Associate
AT&T
08.2022 - 12.2024
Back Office Executive
XtendOps
09.2018 - 01.2022
Customer Service Representative
AT&T
01.2017 - 08.2018
GED -
University of Columbia
05.2001 - 08.2018
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