Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline

Sergio Amaro Avalos

Mexico City Metropolitan Area

Summary

High-performing Consulting with Business IT experience. In-depth knowledge of requirements technical and operational of the customers and solutions at all levels. Demonstrated proficiency and ability to deliver critical results in Sales and cover the objectives of the customers. The Principal function is understand the business of the customers and apply experience in grow the customer business ,satisfaction and the revenue. Technology Lover. Affable Solutions Consultant with 15 years of experience helping companies connect customers with ideal solutions. Dedicated to taking ownership of full customer lifecycle, from pre-sale education to post-sale support. Consistently evangelizes for high-quality products and exceptional services. Keen to form strong, lasting business relationships between clients and providers. Complex problem-solver with analytical and driven mindset.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Senior Solutions Consultant Enterprise Accounts

Avaya
09.2017 - 07.2024
  • Responsible for technical strategy of 5 top accounts for Mexico, including those in Retail and Financial sectors, for 7 consecutive years, achieving 100% or more of established share.
  • Evangelization in new technologies
  • Creation of use cases applicable to real solutions for clients

Senior Solutions Consultant Government Accounts

Avaya
08.2011 - 08.2017
  • Responsible for technical strategy in more than 10 Mexican federal Government agencies with participation in national tenders and more than 90 % of tenders won
  • Leader in proposals for centralizing communications
  • Innovation in Citizen Service Contact Centers at federal and local level

Service Engineer

Avaya
03.2004 - 09.2011
  • Support to CALA tier 2 and 3 in Voice Complex Solutions
  • Support Premium Group Top 20 accounts in CALA.

Engineer IT

Novartis
01.2002 - 09.2003
  • Support to Sales and innovation Group
  • Evangelization in new technologies
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.

Engineer IT Services

Compaq-Citibank
01.2001 - 09.2002
  • Support to Corporate Customers

Engineer IT

Grupo Televisa
01.1998 - 10.2001
  • Support Customers
  • Coordinate Group of 10 engineers support in Mexico City

Education

LICENCIATURA EN INGENIERÍA COMPUTACIONAL - Ingenieria Computacional

Secretaria De Educacion Publica Mexico, Mexico City
04.2017

No Degree - Computacion y Telecomunicaciones

Unidad Profesional Interdisciplinaria En Ingeniería Y Tecnologías Avanzadas, Mexico City
01.1999

Skills

  • Sales
  • Artificial Intelligence (AI)
  • Telecommunications
  • Contact Centers
  • Telephony
  • Unified Communications
  • Pre-sales
  • Avaya
  • VoIP
  • SIP
  • Sales Support
  • Business Analysis
  • Proposal Writing
  • Solution Design
  • Technical Requirement Design
  • Product Evangelism
  • PoC Demonstration
  • Business Process Analysis
  • Performance Optimization
  • Machine Learning Integration
  • Teamwork and Collaboration
  • Problem-solving abilities
  • Excellent Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Effective Communication
  • Active Listening
  • Interpersonal Skills
  • Written Communication

Certification

  • ACE Avaya
  • ACS Avaya
  • ACA Avaya
  • Extreme Network Associate
  • CCNA Cisco
  • CCNA Voice
  • RHCE Linux
  • AWS Certified Solutions Architect - Associate (SAA-C02): 1 Cloud Services


Languages

English
Intermediate (B1)
Spanish
Advanced (C1)

Timeline

Senior Solutions Consultant Enterprise Accounts - Avaya
09.2017 - 07.2024
Senior Solutions Consultant Government Accounts - Avaya
08.2011 - 08.2017
Service Engineer - Avaya
03.2004 - 09.2011
Engineer IT - Novartis
01.2002 - 09.2003
Engineer IT Services - Compaq-Citibank
01.2001 - 09.2002
Engineer IT - Grupo Televisa
01.1998 - 10.2001
Secretaria De Educacion Publica Mexico - LICENCIATURA EN INGENIERÍA COMPUTACIONAL, Ingenieria Computacional
Unidad Profesional Interdisciplinaria En Ingeniería Y Tecnologías Avanzadas - No Degree, Computacion y Telecomunicaciones

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Sergio Amaro Avalos