Passionate about delivering efficient, client-focused solutions with a proven track record in billing operations, customer service, and team leadership. Nearly four years at SpotOn provided hands-on experience managing processes, optimizing systems, and guiding teams through organizational changes in fast-paced environments. Known for ensuring accuracy, compliance, and seamless client interactions while driving continuous improvements.
A background in medical education shaped strong analytical skills, attention to detail, and the ability to manage complex processes. Expertise centers on operational excellence and team leadership to achieve company objectives. Committed to delivering impactful results by enhancing systems, improving client satisfaction, and fostering a culture of accountability and success.
Hi, I’m
Sergio Cruz Ballesteros
Mexico City
Summary
Overview
4
years of professional experience
Work History
SpotOn
Website Implementation Specialist
02.2023 - 10.2024
Job overview
As an Implementation Specialist at SpotOn, served as the primary communication link between clients and the website design team, ensuring seamless collaboration and project execution. Responsible for gathering and analyzing client insights to establish a strong foundation for their business websites. A proactive approach and commitment to exceeding expectations enabled the creation of tailored, goal-driven websites that supported clients’ growth and drove increased sales.
SpotOn
Billing Team Lead
12.2021 - 02.2023
Job overview
As Team Lead in SpotOn’s Billing Department, managed a team of six, ensuring accuracy and efficiency in billing processes and system updates. Played a pivotal role in the company’s transition to Oracle NetSuite, leading the migration of billing data from legacy systems and integrating Salesforce with NetSuite to streamline operations.
Collaborated closely with the Underwriting Department to ensure proper account handling and compliance with policies, guidelines, and regulations.
Experienced in back-office operations, with proficiency in systems such as Oracle NetSuite and Salesforce. Skilled in driving operational efficiency and fostering cross-departmental collaboration to maintain compliance and accuracy in billing practices.
SpotOn
Billing Specialist
02.2021 - 12.2021
Job overview
- Accurate Invoicing and Subscription Management.
- Payment Processing and Reconciliation.
- Client Account Management.
- Compliance with SpotOn Policies, Procedures and Regulations.
- Ticket Cases Problem Solving and Analytics.
- Fraud Prevention and Team Collaboration.
Education
Instituto Politécnico NacionalMexico City, Mexico
from Escuela Nacional De Medicina Y Homeopatía
12-2017
University Overview
Skills
- Microsoft Excel/Google Sheets
- Microsoft Word
- Salesforce
- Oracle NetSuite
- ChatGPT
- Gmail Administrative Tools
Cardio Resistance Training
Cardio Resistance Training
Committed to 18 months of disciplined cardio-resistance training, completing 90 minutes of cardio and 60-90 minutes of weightlifting daily. Focused on improving cardiovascular efficiency, endurance, and overall physical resilience. Driven by the long-term goal of preparing for a marathon.
Additional Information
Additional Information
Here is my previous work history, in case you need further information- please go to my LinkedIn page: www.linkedin.com/in/sergio-cruz-ballesteros-505676102
- CENTRO MEDICO ISSEMYM UNIDAD: ECATEPEC
Job Position: Undergraduate Intern Medical Physician.
Date: January 01st, 2017 to January 01st, 2018. - OCEANSTREAM GROUP – TOLUCA & CDMX. CENTRO DE ADIESTRAMIENTO Y CAPACITACIÓN AERONÁUTICA.
Job Position: Sales and Marketing Agent.
Date: December 22nd, 2017 – June 25th, 2018. - TELE TEC HOLDINGS. CAMPAIGN: BESTBUY CORPORATION.
Job Position: Customer Service Representative.
Date: June 19th, 2018 – June 26th, 2019.
Date: November 20th, 2019 – January 10th, 2020 (Re-hire). - SYKES ENTERPRISES. CAMPAIGN: VERIZON WIRELESS.
Job Position: Customer Service Representative.
Date: January 14th ,2020 – November 20th,2021.
Languages
English
Advanced (C1)
German
Elementary (A2)
Timeline
Website Implementation Specialist
SpotOn
02.2023 - 10.2024
Billing Team Lead
SpotOn
12.2021 - 02.2023
Billing Specialist
SpotOn
02.2021 - 12.2021
Instituto Politécnico Nacional
from Escuela Nacional De Medicina Y Homeopatía
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