Sergio Escobar Andrade
Azcapotzalco
Summary
Efficient customer service professional with 5 years of experience in automotive industry, providing oriented service to excellence. Always seeking to offer the best solution and prompt response to the customers, providing punctual follow up pre- and post-sales support. Seeking to apply my customer service expertise to improve relationships with the customers so the company could also obtain benefits and continue with healthy business relations.
Overview
5
5
years of professional experience
Work History
Sales Administrator
Panasonic Mexico
05.2022 - Current
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Sales Representative
Proveedora de Cuchillas y Refacciones SA de CV
06.2021 - 05.2022
- Search for potential customers
- Recipt, monitoring and management of new orders
- Follow up of deliveries of materials to customers
- Quote process
- Creation and analysis of monthly sales report
- Creation and analysis of cost reports
- Increased sales by offering advice on purchases and promoting additional products.
Customer Service Specialist II
Tyco Electronic Connectivity Automotive Mexico
12.2020 - 06.2021
- Management for top ten accounts in sales for Mexico
- Follow up of deliveries and shipments of materials to customers
- Reception and monitoring of purchase orders and forecast
- Monitoring of critical materials
- Quote process
- Creation and analysis of monthly sales and orders report
- Achievements
- Spot Award- Recognition for customer support to avoid line downs
- Recovery of business relationship with key customer by improving customer service
- Inventory decrease, thanks to forecast adjustment
Customer Service Specialist
Tyco Electronic Connectivity Automotive Mexico
09.2017 - 07.2020
- Reception and monitoring of purchase orders
- Quote process
- Follow up of deliveries of materials to customers
- New customer set up
- RMA process
- Achievements
- ECE (Extraordinary Customer Experience), Recognition for the reduction of extraordinary cost of material shipments
- Training of new hires to the customer service team.
Education
FINANCE ADMINISTRATION - Finance
ITESM CEM
MEXICO 12.2019
Skills
- SAP Customer Service- Sales and Planing modules
- Corrective Actions
- Google Docs
- Quote Information
- Complex Problem-Solving
- Effective Problem-Solving
- Account Servicing
- Post-Sales Support
- Inside and Outside Sales
- Microsoft PowerPoint
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
French
Beginner (A1)
Timeline
Sales Administrator
Panasonic Mexico
05.2022 - Current
Sales Representative
Proveedora de Cuchillas y Refacciones SA de CV
06.2021 - 05.2022
Customer Service Specialist II
Tyco Electronic Connectivity Automotive Mexico
12.2020 - 06.2021
Customer Service Specialist
Tyco Electronic Connectivity Automotive Mexico
09.2017 - 07.2020
FINANCE ADMINISTRATION - Finance
ITESM CEM
Similar Profiles
Evangelina Laura Benavides GarzaEvangelina Laura Benavides Garza
Cost Accounting Manager at Panasonic Automotive Systems De Mexico, SA De CVCost Accounting Manager at Panasonic Automotive Systems De Mexico, SA De CV
Aldo Dariel Delgadillo GarzaAldo Dariel Delgadillo Garza
Operador De SMT at Panasonic Automotive De MexicoOperador De SMT at Panasonic Automotive De Mexico
Frida Guadalupe Guerrero VazquezFrida Guadalupe Guerrero Vazquez
Product Engineer at Panasonic Automotive Systems De Mexico S.A. De C.VProduct Engineer at Panasonic Automotive Systems De Mexico S.A. De C.V