Sergio Fraga Moreno

• Led a team in the production of banners, overseeing daily operations and ensuring timely delivery of customer orders.
• Acted as a liaison between clients and production staff to ensure all custom specifications were clearly understood and executed.
• Successfully increased customer satisfaction by 30% through excellent customer service and attention to their needs.
• Coordinated with foreign suppliers and vendors to source materials at competitive prices, reducing costs by 15% while maintaining quality.
• Managed inventory tracking and restocking processes, reducing downtime caused by material shortages.
• Delivered personalized presentations and product demonstrations to potential clients, achieving a significant 30% increase in customer acquisition.

• Company Overview: Certified in training in sales and commerce by the Mexican Ministry of Labor (STPS)
• Assisted customers in obtaining bureaucratic procedures such as birth certificates, vehicle plates, death certificates, and other official documents.
• Provided support to customers experiencing difficulties with the center's machines, helping them resolve technical issues and enhancing overall user experience.
• Promoted a customer-first approach by delivering personalized service, resulting in strong client relationships and high customer return rates.
• Managed inventory and supply coordination by liaising with local and regional suppliers, ensuring consistent availability of essential materials and optimizing storage space.
• Promoted and sold stationery products, office stationery, electronic devices, and business tools assisting customers in selecting the right materials for their needs, which led to a 30% Increase in center sales due to providing personalized and well-informed service, using in-depth product knowledge to understand customer needs and offer tailored solutions.
• Trained new interns and staff members on customer service protocols and office procedures.
• Certified in training in sales and commerce by the Mexican Ministry of Labor (STPS)

• Designed and delivered customized one-on-one and group English lessons tailored to students' goals, levels, and interests by emphasizing the consolidation of what had already been learned before moving on to new content, which led to surprising results in terms of time, effort, and motivation.
• Created original teaching materials, including grammar guides, conversation prompts, and interactive exercises to enhance engagement.
• Assessed students’ progress regularly and provided constructive feedback to help them improve fluency, pronunciation, and comprehension.
• Integrated multimedia resources and real-world content (videos, songs, news articles) to keep lessons dynamic and relatable.
• Taught learners from diverse backgrounds (e.g., business professionals, university students, travelers), adapting teaching methods accordingly.
• I developed a personalized case study for the student with a psychological approach, exploring the root of their motivations for learning the language, previous experiences with English learning, limiting beliefs, type of intelligence, bad habits, and even emotional intelligence. All of this was aimed at better adjusting the method and English study routine the student would follow during our time working together.

• Assisted the lead professor during classes by preparing teaching materials, managing classroom dynamics, and supporting student participation.
• Monitored student activities, answered questions, and offered academic support during class sessions and also out of them via WhatsApp, facilitating communication between students and the professor.
• Organized and updated class resources such as PowerPoint slides, and online materials on the university’s platform.
• Helped design classroom activities and discussion prompts to keep students engaged and encourage critical thinking.
• Took attendance and helped track participation.
• Managed equipment and visual aids (projector, audio, laptop, etc.) before and during class to ensure a smooth teaching environment.

• Assisted customers at checkout by efficiently packing groceries in an organized and careful manner.
• Collaborated with cashiers and floor staff to keep checkout lines moving quickly during peak hours.
• Demonstrated time management and multitasking in a fast-paced retail environment.
• Helped resolve minor customer concerns with courtesy and professionalism, contributing to a positive shopping experience.

Graduated with honors (GPA: 9.8, among the top of the generation)