Sergio Guerrero
Tijuana
Summary
Accomplished Supply Chain Manager at Medtronic Mexico, adept in supplier relationship management and ERP systems proficiency. Spearheaded initiatives that significantly enhanced inventory accuracy and procurement efficiency, fostering team collaboration and driving continuous improvement. Demonstrates exceptional decision-making and effective communication, achieving notable cost savings and operational excellence. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Manager position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Supply Chain Manager
Medtronic Mexico
08.2019 - Current
- Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.
- Oversaw demand planning, purchasing..
- Managed procurement activities, driving cost savings through strategic sourcing and contract negotiations.
- Initiated risk mitigation strategies to address potential disruptions in the supply chain, minimizing impacts on business continuity.
- Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
- Formulated demand planning and generated supply chain management metrics.
- Facilitated interdepartmental collaboration to align goals across multiple functions within the organization.
- Enhanced inventory accuracy with the implementation of a robust cycle counting program.
- Supervised 10 staff members tasked with handling materials management, planning, purchasing, and customer service duties.
Customer Service Supervisor
Medtronic Mexico
07.2015 - 08.2019
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Facilitated cross-functional initiatives between teams for improved coordination in addressing complex customer needs.
Buyer /Planner
Medtronic Mexico
05.2011 - 03.2015
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
- Maintained complete documentation and records of all purchasing activities.
Customer Service Representative
Medttronic Mexico
02.2007 - 03.2011
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Account Manager
Telvista
01.2003 - 01.2007
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Operations Supervisor
Telvista
03.2002 - 12.2003
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Customer Support Specialist
Telvista
04.2000 - 11.2003
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Education
BBA - International Relations, Mexico
UABC
Tijuana, Mexico06.2006
Skills
- Continuous Improvement Initiatives
- Supplier Relationship Management
- ERP systems proficiency
- Forecasting Accuracy
- Lean manufacturing principles
- Performance Tracking
- Supply chain distribution
- Six Sigma Methodologies
- Production Scheduling
- Procurement expertise
- Supply and demand requirements
- SAP experience
- Decision-Making
- Excellent Communication
- Inventory analysis
- Team building
- Effective Communication
- Team Collaboration
Accomplishments
- Reduced back order in Medtronic from $5M USD to $300K in a 10 month span true DMIAC methodology an effective execution.
- Integrated MRP true critical business manufacturing lines in a 2 month period and stabilized material availability true improved systems.
- Achieved inventory goals for RM in 2023 true establishing systems measure performance on a daily and weekly basis.
- Development and implementation of departmental goals and objectives
- Development, implementation and monitoring of intercompany purchasing systems
- Successfully executed components rationalization of 30% of a portfolio to reduce costs and improve component supply.
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Supply Chain Manager
Medtronic Mexico
08.2019 - Current
Customer Service Supervisor
Medtronic Mexico
07.2015 - 08.2019
Buyer /Planner
Medtronic Mexico
05.2011 - 03.2015
Customer Service Representative
Medttronic Mexico
02.2007 - 03.2011
Account Manager
Telvista
01.2003 - 01.2007
Operations Supervisor
Telvista
03.2002 - 12.2003
Customer Support Specialist
Telvista
04.2000 - 11.2003
BBA - International Relations, Mexico
UABC
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