Sergio Hamelius
Business Administrator
Tampico,TAM
Summary
Dynamic sales professional with a proven track record at ESEASA Offshore, excelling in negotiation and strategic prospecting. Consistently surpassed quotas, enhancing customer satisfaction and loyalty through effective relationship management. Skilled in sales reporting and performance tracking, driving revenue growth and fostering strong client connections.
Sales professional with commitment to achieving results and fostering team collaboration. Expertise in building client relationships and identifying sales opportunities to drive business growth. Reliable team player who adapts to changing market needs and consistently delivers strong performance.
Experienced with customer relationship management, consistently building and maintaining strong client connections. Utilizes targeted sales strategies to identify and capitalize on new business opportunities. Track record of effective negotiation and closing deals to achieve sales targets.
Professional with strong background in commercial sales, ready to drive business growth and client satisfaction. Skilled in building lasting relationships, negotiating deals, and delivering customized solutions. Known for effective teamwork, adaptability, and consistently meeting targets. Adept at leveraging market insights and sales strategies to achieve optimal results.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Commercial Sales Representative in a Private Port
ESEASA Offshore
01.2024 - 08.2025
- Worked with distribution centers to expedite orders to increase delivery times by [Number] days improving customer satisfaction.
- Built a strong network of industry contacts through active participation in professional associations and networking events.
- Achieved top-ranking status within the company''s commercial sales division by consistently exceeding quotas.
- Organized and executed product blitzes to identify and engage new customers in target markets.
- Increased sales revenue by establishing new client relationships and nurturing existing ones.
- Utilized data analysis tools to monitor sales performance metrics, identifying areas of improvement for future strategies.
Customer Service Representative
Teleperformance
01.2022 - 04.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Executive
Intugo
01.2021 - 12.2022
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Education
High School Diploma -
Tecnologico De Monterrey
Altamira, Mexico 05.2001 -
Skills
Strong negotiation skills
Sales presentations
Sales reporting
Upselling strategies
Competitor analysis
Objection handling
Cold calling
Performance tracking
Pipeline management
Territory management
Sales software proficiency
Cross-selling techniques
Closing techniques
Strategic prospecting
Teamwork
Timeline
Commercial Sales Representative in a Private Port
ESEASA Offshore
01.2024 - 08.2025
Customer Service Representative
Teleperformance
01.2022 - 04.2023
Sales Executive
Intugo
01.2021 - 12.2022
High School Diploma -
Tecnologico De Monterrey
05.2001 -