Sergio Lucero Castelan
Summary
Dedicated and self-driven, I am always looking for areas to improve and develop; communication skills are key for me, and I am organized with attention to detail. I have experience in customer service, account management, and training personnel. I'm a fast learner, knowledgeable, and adaptable to ever-changing situations.
Overview
10
10
years of professional experience
Work History
Restaurant Waiter
Cafe Argana Hooka & Lounge
Tijuana
01.2025 - 08.2025
Data Capturer
XB Fulfillment
Tijuana
10.2023 - 02.2025
Liberated Brands, LLC.
- Cutting purchase orders (POs), and client account management.
- Manage the orders file, status, and expected inventory.
- Verifying that orders are accurate and received with lead time.
- Ensuring ticketing requirements are handled at the factory level.
Customer Service Representative
XB Fulfillment
Tijuana
10.2022 - 10.2023
- Customer Service for Cuts Clothing.
- Escalation process.
- Quality assurance.
- Metric assurance and workload.
Internal Help Desk
Telvista
Tijuana
08.2017 - 08.2022
- Training and supervision of telephone agents.
- Escalation process.
- Quality assurance.
- Metric assurance and workload.
Bilingual Customer Service Representative
Telvista
Tijuana
10.2015 - 08.2017
- Customer service and technical support for Verizon Fios clients on the US East Coast.
Education
High School - 2010 - 2013
Preparatoria Federal Lazaro Cardenas
Tijuana, Mexico.Lic. Aerospace Engineering - 2013 -2022
Universidad Autonoma De Baja California
Tijuana, Mexico. Skills
- Teamwork, collaboration, and problem solving
- Work under pressure
- Clear communication
Technical Skills
- Full Circle FS Order Management
- Microsoft Office Package
Languages
- Spanish - Native
- English - 90%
Workshops
- "Tópicos selectos de Ingeniería Espacial" - From Instituto de Astronomía de la Universidad Nacional Autónoma (August 30th, 2019)
Work References
- Rita Imelda Zavala Sanchez
Customer Service Supervisor for Liberated Brands LLC
XB Fulfillment
Phone: (664) 386-8807
Email: zasi6993@icloud.com
- Sandra Gabriela Barajas Quintana
Quality Assurance for Cuts Clothing
XB Fulfillment
Phone: (664) 354-8802
Email: sandragabriela.barajas@gmail.com
- Luis Angel Delgado Montellano
Data Capturist for Liberated Brands LLC
XB Fulfillment
Phone: (664) 318-7416
Email: luis.angel@hotmail.co.uk
Personal References
- Estefanía Castro Torregrosa
Lic. International Relations (UABC)
Phone: (664) 192-8653
Email: castroe90@uabc.edu.mx
- Jesus Manuel Gonzalez Arce
Learning and Development Specialist for Integon
Phone: (664) 252-1837
Email: jesus.gonzalez4@ngic.com
Timeline
Restaurant Waiter
Cafe Argana Hooka & Lounge
01.2025 - 08.2025
Data Capturer
XB Fulfillment
10.2023 - 02.2025
Customer Service Representative
XB Fulfillment
10.2022 - 10.2023
Internal Help Desk
Telvista
08.2017 - 08.2022
Bilingual Customer Service Representative
Telvista
10.2015 - 08.2017
High School - 2010 - 2013
Preparatoria Federal Lazaro Cardenas
Lic. Aerospace Engineering - 2013 -2022
Universidad Autonoma De Baja California
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