Sergio Rios
Tepechitlan,ZAC
Work Preference
Summary
Dynamic professional with a strong work ethic and leadership skills, experienced in customer service. At Teleperformance, I enhanced client satisfaction through effective problem-solving and critical thinking. Proven ability to adapt quickly, manage teams, and drive productivity while ensuring compliance and operational efficiency.
Overview
15
15
years of professional experience
Work History
Cashier
Aurrera
09.2024 - 10.2025
- Processed customer transactions efficiently, ensuring accurate cash handling and contributing to smooth daily operations.
- Assisted customers with inquiries and product selections, enhancing overall shopping experience and satisfaction.
- Maintained cleanliness and organization of the checkout area, promoting a safe and inviting environment for customers.
- Restocked merchandise and supplies regularly, ensuring product availability and supporting effective store operations.
- Collaborated with team members to achieve sales goals, fostering a supportive and productive work atmosphere.
Self Employed
Family Farm
10.2023 - 09.2024
- Managed daily farm operations, ensuring efficient crop management and timely harvesting to optimize production quality.
- Monitored crop health and soil conditions, adapting strategies to address challenges and improve overall productivity.
- Proven ability to learn quickly and adapt to new situations.
H2A Seasonal Agricultural Worker
Standlee Premium Western Forage
05.2021 - 10.2023
- Assisted with planting, cultivating, and harvesting crops, ensuring optimal yield and quality throughout the season.
- Maintained equipment and tools, promoting safety and operational efficiency in daily agricultural activities.
- Monitored plant growth and health, identifying issues early to reduce crop loss and improve productivity.
- Followed safety protocols and best practices, contributing to a safe working environment for all team members.
- Trained new workers on proper agricultural techniques, facilitating knowledge transfer and improving team performance.
- Operated various types of farm equipment proficiently for planting, cultivating, and harvesting purposes.
Customer Service Representative
Tele Tech
02.2019 - 05.2020
- Coordinated with healthcare providers to ensure accurate information delivery, improving communication and operational efficiency.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Self Employed
Family Farm
11.2018 - 02.2019
- Monitored crop health and soil conditions, adapting strategies to address challenges and improve overall productivity.
- Proven ability to learn quickly and adapt to new situations.
Billing Specialist /Operations Supervisor
Teleperformance
04.2011 - 11.2018
- Started in general customer service, assisting clients with inquiries related to electricity bills. Successfully resolved customer concerns, helped reduce energy costs, and identified opportunities to close additional sales.
- Promoted to Mentor for new hires, providing training, guidance, and performance evaluations to ensure agents met quality and productivity standards.
- Trusted to manage escalated calls as a supervisor, delivering effective solutions to complex customer concerns and maintaining high satisfaction levels.
- After several years with the company, transitioned to a new campaign supporting a travel agency, where I managed customer reservations and travel arrangements.
Education
High School Diploma -
South Houston High School
South Houston, Texas. 05.2001 -
Skills
Leadership Skills
Work ethic and integrity
B2B Sales
Critical thinking andproblem solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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drawing, playing sports,
Enjoy drawing and playing soccer as creative and recreational outlets that enhance focus, creativity, and teamwork
Languages
English
Bilingual or Proficient (C2)
Timeline
Cashier
Aurrera
09.2024 - 10.2025
Self Employed
Family Farm
10.2023 - 09.2024
H2A Seasonal Agricultural Worker
Standlee Premium Western Forage
05.2021 - 10.2023
Customer Service Representative
Tele Tech
02.2019 - 05.2020
Self Employed
Family Farm
11.2018 - 02.2019
Billing Specialist /Operations Supervisor
Teleperformance
04.2011 - 11.2018
High School Diploma -
South Houston High School
05.2001 -