Summary
Overview
Work History
Education
Skills
Websites
Interests
Timeline
Generic

Sergio Solis

Senior Sales Manager
Zapopan

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.


Experienced with leading sales teams to achieve targets and drive business growth. Utilize strategic planning and market analysis to identify opportunities and maximize revenue. Track record of enhancing team performance through effective communication and leadership.

Overview

18
18
years of professional experience
2
2
Languages

Work History

Senior Sales Manager

Endless Access
03.2023 - Current
  • Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
  • Streamlined internal sales processes for increased efficiency, resulting in improved productivity and reduced overhead costs.
  • Formulated and presented innovative strategies to stakeholders to build successful sales plans.
  • Spearheaded efforts to penetrate new markets by conducting thorough competitor analyses and developing customized go-to-market strategies.
  • Championed the adoption of new sales tools and technologies to modernize operations, improve efficiency, and enhance overall team performance.

Director of Customer Success

Endless Foundation
05.2020 - 06.2022
  • Led cross-functional teams in the design and execution of customer success initiatives, resulting in higher client satisfaction scores.
  • Collaborated with sales and marketing teams to create seamless onboarding experiences for new clients.
  • Identified root causes of customer churn by analyzing account data, implementing strategies to address specific pain points and win back lost business.
  • Served as an escalation point for resolving complex client issues, restoring trust in company products/services when needed.
  • Implemented a data-driven approach to continually refine customer success strategies based on client needs and industry trends.

Director of Operations

Endless Foundation
08.2017 - 05.2020
  • Defined, implemented, and revised operational policies and guidelines.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Led cross-functional teams for successful completion of projects, resulting in increased productivity.
  • Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.

Product Applications Engineer

NXP Semiconductors
05.2012 - 10.2016
  • Improved product efficiency with continuous testing, debugging, and optimization of software applications.
  • Supported customers throughout the entire lifecycle of the product from initial consultation to post-sales support.
  • Implemented quality control processes to minimize defects in final products while maintaining project timelines.

Operations Manager

TeleTech Holdings
07.2007 - 11.2009
  • Supervised operations staff of 200 engineers and kept employees compliant with company policies and procedures.
  • Led hiring and onboarding of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.


Education

MBA - Business Administration

EUDE
Spain
05.2001 -

Master of Science - Marketing And Commercial Management

EUDE
Spain
05.2001 -

Bachelor of Science - Computer Engineering

ITESM
Guadalajara, Jalisco, Mexico
05.2001 -

Skills

    Sales tracking

    Business growth and retention

    Performance tracking and evaluations

    Brand-building strategies

    Rapport and relationship building

    Personnel management

    Team leadership

    Operations management

    Problem-solving

    Customer relationship building

    Customer retention

    Revenue growth

    Training and mentoring

    Customer advocacy

Interests

Blockchain

Operations

Customer Support/Success

Sales Management

Timeline

Senior Sales Manager

Endless Access
03.2023 - Current

Director of Customer Success

Endless Foundation
05.2020 - 06.2022

Director of Operations

Endless Foundation
08.2017 - 05.2020

Product Applications Engineer

NXP Semiconductors
05.2012 - 10.2016

Operations Manager

TeleTech Holdings
07.2007 - 11.2009

MBA - Business Administration

EUDE
05.2001 -

Master of Science - Marketing And Commercial Management

EUDE
05.2001 -

Bachelor of Science - Computer Engineering

ITESM
05.2001 -

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Sergio SolisSenior Sales Manager