Sergio Abraham Ramos Alejo
Síntesis profesional
Organized Receptionist and Appointment Setter with Number years of experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations.
Información general
7
7
years of professional experience
Experiencia laboral
Appointment Setter
Guaranteed Leads
Guadalajara, Jalisco
2023.02 - 2026.09
- Set appointments with salespeople and potential customers.
- Scheduled and confirmed appointments and meetings for senior management team.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Managed inbound and outbound calls with potential clients.
- Utilised persuasive communication techniques to overcome objections and secure appointments.
- Utilised CRM software to record client information, ensuring accurate follow-up activities.
Sales Agent
Comcast
Ciudad De México, México
2021.08 - 2023.01
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Explained features and advantages of Type products or services to promote sales.
- Used Salesforce CRM software to record personal information and purchases of contacted prospects.
Customer Service Representative
Teleperformance
Monterrey, NLE
2019.08 - 2021.08
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Estudios
High School Diploma - Computer Graphics
Jordan Mathew’s High School
Siler City, N.C.Competencias
- P>Brand promotion
- P>Phone etiquette expert
- P>High-volume call environments
- P>Lead qualification
- P>Setting appointments
- P>Lead Generation
- P>Customer rapport
- P>Cold Calling
- P>Payment processing knowledge
Cronología
Appointment Setter
Guaranteed Leads
2023.02 - 2026.09
Sales Agent
Comcast
2021.08 - 2023.01
Customer Service Representative
Teleperformance
2019.08 - 2021.08
High School Diploma - Computer Graphics
Jordan Mathew’s High School