• Defined tactics for fulfilling commercial and operational objectives for client accounts, maintaining alignment with business strategy and ensuring contract margins, including achieving a 15% increase in contract margins and securing $2 million in annual revenue growth.
• Supported bidding processes by assessing materials, parameters, processes, and feasibility.
• Managed multiple client projects with high on-time delivery rates using the Waterfall methodology.
• Adapted sales strategies to exceed targets, presenting profit improvement plans, and implementing CRM tools to boost productivity and reduce demand rejection.
• Utilized Six Sigma and Kanban methodologies to reduce costs and eliminate stock-outs, consistently achieving sales targets and maintaining on-time delivery rates.
• Oversee Continuous Improvement Projects at the Mexico site
• Manage global production efficiency and Load-Haul/Move-Handle reduction
• Aim for 5% improvement in global SMT cost of ownership and labor improvement, and review Mexico's SMT and labor performance
• Optimize business inventories using the Pull System to minimize excess costs and turnover
• Directed cross-functional teams to enhance processes, increased throughput and shortening lead times.
• Fostered critical thinking through inquiry-based learning
• Customized learning plans boosting student performance and confidence via LMS.
• Improved student skills via consistent formative feedback
• Led supplier quality audits, defect analysis, and continuous improvement projects, educated suppliers on zero-defect concepts, reported metrics through 8D reports, and supported supplier selection, inventory reduction, and customer RMAs
• Directed HRIS Quality Taskforce, ensuring customer go-live by leading PFMEA and QCP documentation
• Applied Six Sigma (PDCA/DMAIC), achieving defect rates below 2% while managing quality metrics
• Aligned Sustaining and NPI groups with RTY goals, maintained certifications, and led audits end-to-end.
Responsible for identifying supplier quality gaps, issuing SCARs, and ensuring effective corrective actions (8D) to prevent recurring issues. Monitored supplier performance, participated in MRB decisions, and applied statistical methods to enhance quality systems. Additionally, worked to reduce inspection needs and delivered monthly KPI reports to track and visualize supplier performance.
Team Leader of 50+ technicians per shift, overseeing troubleshooting and repairs for satellite equipment to minimize downtime and ensure rapid customer resolution.
Principal Achievements:
• Collaborated with HR, agencies, and an IT developer to design an admissions screening process, improving candidate quality. Also implemented an objective evaluation method to identify top candidates for promotion.
• Eliminated $198K in "bonepile" defects within a year** by overhauling testing protocols and technician training—clearing a long-standing backlog.
• Pioneered Europe’s diagnostic team, reducing recurring defects and saving $2K/quarter by identifying systemic process flaws.
Supported the assembly of printed circuit boards (PCBs) using Surface Mount Technology (SMT) in AT&T’s telecommunications equipment manufacturing lines, in a production floor environment with automated pick-and-place machines, reflow ovens, and inspection systems.
Years of Certification/Professional training
Results-driven Business Operations Leader with 20+ years of experience optimizing processes, leading cross-functional teams, and driving digital transformation through data dashboards and targeted training across manufacturing, supply chain, and engineering. Known for bridging strategy and execution through:
✅ Operational Excellence: Streamlined workflows and implemented Six Sigma methodologies, reducing costs by 40% and improving on-time delivery (OTD) by 98%.
✅ Training & Enablement: Designed and delivered training programs (LMS platforms, engineering workshops) to enhance team productivity and adoption of new tools.
✅ Stakeholder Collaboration: Strengthened relationships with suppliers, contractors, and internal teams to align procurement, logistics, and project goals.
✅ Data-Driven Leadership: Leveraged Power BI, Excel, and KPIs to monitor performance and guide decision-making.
Passionate about optimizing operations—whether through process automation, cross-functional alignment, or upskilling teams—to turn strategy into measurable results.
• PMP - Project Management Professional, Certificate ID N6X63L9IUQJU
• Agile Project Management, Certificate ID E4Q1O4PB8YLT
• 6 Sigma Black Belt, Certificate ID RW6QAY53OVEJ
• CSCMP - Supply Chain
• Foundations of Project Management, Certificate ID GXS8Z0PES212
• Power BI, Certificate ID PBI22Abr2024-1159
• Financial Accounting Foundations, Certificate ID bad4a38d2c75c4b7ebaf9a561f767b7cf33ae9868c87cf406efed4f88216c0a5
• Strategic Planning Foundations, Certificate ID b8c6d7a4f97104520eef036b98821d357f65f6bc7a57ee3fc36601eba0a9512b
• Automotive Certified Auditor, Certificate ID 0011204-07