Sergio Alejandro Vega Torres

Directing end-to-end site quality performance, engineering governance, technical documentation, and cross-functional compliance.
• Visual Management & QMS Deployment: Overhauled corporate QMS, establishing structured documentation, standard nomenclature, and operational tracking to ensure total audit readiness and compliance.
• Process Capability & LPA Audit Systems: Developed and deployed Layered Process Audits (LPA) and Lean systems to align plant execution with customer agreements and operational metrics.
• Cross-Functional Change Management: Partnered across plant operations, engineering, and quality to resolve complex process issues, perform PFMEA audits, and coach teams on defect reduction.

• Defined tactics for fulfilling commercial and operational objectives for client accounts, maintaining alignment with business strategy and ensuring contract margins, including achieving a 15% increase in contract margins and securing $2 million in annual revenue growth.
• Supported bidding processes by assessing materials, parameters, processes, and feasibility.
• Managed multiple client projects with high on-time delivery rates using the Waterfall methodology.
• Adapted sales strategies to exceed targets, presenting profit improvement plans, and implementing CRM tools to boost productivity and reduce demand rejection.
• Utilized Six Sigma and Kanban methodologies to reduce costs and eliminate stock-outs, consistently achieving sales targets and maintaining on-time delivery rates.

• Oversee Continuous Improvement Projects at the Mexico site
• Manage global production efficiency and Load-Haul/Move-Handle reduction
• Aim for 5% improvement in global SMT cost of ownership and labor improvement, and review Mexico's SMT and labor performance
• Optimize business inventories using the Pull System to minimize excess costs and turnover
• Directed cross-functional teams to enhance processes, increased throughput and shortening lead times.

• Fostered critical thinking through inquiry-based learning
• Customized learning plans boosting student performance and confidence via LMS.
• Improved student skills via consistent formative feedback

• Supported project planning and execution efforts relating to technical documentation and process development.
• Edited technical documentation for clarity and conformity with overall goals, safety guidelines, and regulatory compliance.
• Led complete business transformation projects for industrial clients, offering solutions based on customer requirements.
• Consulted with Subject Matter Experts (SMEs) to resolve technical issues that arose during pieces production.
• Advise on designing and optimizing sustainable production systems using Lean, Six Sigma, and ERP/MRP tools to enhance efficiency, reduce costs, and align supply with demand.
  • Deliver targeted training in operations excellence (e.g., Kaizen, Agile) and mentor teams to foster continuous improvement and adaptability in dynamic markets.
  • Drive transformational change by implementing data-driven strategies (Power BI, dashboards) and CIP models (LTP/Kaizen) to overcome barriers, boost profitability, and compete at scale.

• Led supplier quality audits, defect analysis, and continuous improvement projects, educated suppliers on zero-defect concepts, reported metrics through 8D reports, and supported supplier selection, inventory reduction, and customer RMAs
• Directed HRIS Quality Taskforce, ensuring customer go-live by leading PFMEA and QCP documentation
• Applied Six Sigma (PDCA/DMAIC), achieving defect rates below 2% while managing quality metrics
• Aligned Sustaining and NPI groups with RTY goals, maintained certifications, and led audits end-to-end.

Responsible for identifying supplier quality gaps, issuing SCARs, and ensuring effective corrective actions (8D) to prevent recurring issues. Monitored supplier performance, participated in MRB decisions, and applied statistical methods to enhance quality systems. Additionally, worked to reduce inspection needs and delivered monthly KPI reports to track and visualize supplier performance.

Team Leader of 50+ technicians per shift, overseeing troubleshooting and repairs for satellite equipment to minimize downtime and ensure rapid customer resolution.

Principal Achievements:
• Collaborated with HR, agencies, and an IT developer to design an admissions screening process, improving candidate quality. Also implemented an objective evaluation method to identify top candidates for promotion.

• Eliminated $198K in "bonepile" defects within a year** by overhauling testing protocols and technician training—clearing a long-standing backlog.

• Pioneered Europe’s diagnostic team, reducing recurring defects and saving $2K/quarter by identifying systemic process flaws.

• Productivity optimization by designing, implementing and testing new procedures, track machine parameters using SPC methods and address out-of-control processes.
  
• Prepare/update thorough layouts, drawings, specifications, procedures, work instructions for successfully implement process changes. Develop and manage projects based in budget.
  
• Implementation for improvement projects with use of equipment. Support the organization in order to reach the successful implementation from the prototype. Analysis of industrial processes and workflows.
  Achievements:
  • Reduce labor cost by Modifying ergonomic Production activities stations and Flow Diagram
  • Waste reduction Improvements to achieve yearly metrics by modifying Work Instructions and generating a certification process.

• Receiving and inspecting inbound shipments (raw materials, ingredients, packaging).
  
• Coordinating with suppliers and carriers for timely deliveries.
  
• Updating inventory systems (SAP).
  
• Ensuring compliance with safety and quality standards.
  
• Supporting warehouse or production teams with material flow.

• Identified problems and implemented effective solutions.
• Maintained proper inventory levels.
• Completed production plans by scheduling and assigning personnel to daily tasks.
• Communicated job expectations and monitored employees.
• Supervised production of electrical bulb sockets (Incandescent/LED bases, connectors, or ceramic/plastic components) in a high-volume manufacturing environment.
• Ensured efficient assembly, quality control, and on-time delivery for domestic or export markets ( Eaton Corporation Brand)

Supported the assembly of printed circuit boards (PCBs) using Surface Mount Technology (SMT) in AT&T’s telecommunications equipment manufacturing lines, in a production floor environment with automated pick-and-place machines, reflow ovens, and inspection systems.