Sergio Eduardo Garza Hurtado
Mexicali, Baja California,BCN
Summary
Compassionate Case Manager experienced in difficult environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
5
5
years of professional experience
Work History
Legal Assistant/Case Manager
Los Angeles Immigration Attorneys
2024.02 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
Lead Client Advocate
ADT Solar
2022.01 - 2024.02
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
- Championed process improvements within the team, resulting in greater efficiency and enhanced client experiences.
- Resolved escalated customer issues swiftly and professionally, restoring confidence in the company''s commitment to quality service.
- Spearheaded the implementation of client feedback, leading to improved service delivery and increased customer retention rates.
- Provided comprehensive support for high-value clients, earning trust and cultivating long-term partnerships.
- Developed targeted strategies to address unique challenges faced by each client, resulting in successful outcomes for all parties involved.
Teaching Assistant
Universidad Autonoma De Baja California
2019.05 - 2021.12
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Education
Bachelor of Arts - Law
Universidad Autonoma De Baja California
Mexicali, Baja California12.2019
Skills
- Fast Learner
- Scheduling/Planning
- Microsoft Office
- File Organization
- Client Communication
Languages
English
Advanced (C1)
Spanish
Advanced (C1)
French
Beginner (A1)
Timeline
Legal Assistant/Case Manager
Los Angeles Immigration Attorneys
2024.02 - Current
Lead Client Advocate
ADT Solar
2022.01 - 2024.02
Teaching Assistant
Universidad Autonoma De Baja California
2019.05 - 2021.12
Bachelor of Arts - Law
Universidad Autonoma De Baja California
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