Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Sergio Eduardo Garza Hurtado

Sergio Eduardo Garza Hurtado

Mexicali, Baja California,BCN

Summary

Compassionate Case Manager experienced in difficult environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.

Overview

5
5
years of professional experience

Work History

Legal Assistant/Case Manager

Los Angeles Immigration Attorneys
02.2024 - Current
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
  • Facilitated timely resolution of legal matters by preparing and organizing essential documents.
  • Responded to client inquiries, providing accurate legal advice and offering assistance.

Lead Client Advocate

ADT Solar
01.2022 - 02.2024
  • Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
  • Championed process improvements within the team, resulting in greater efficiency and enhanced client experiences.
  • Resolved escalated customer issues swiftly and professionally, restoring confidence in the company''s commitment to quality service.
  • Spearheaded the implementation of client feedback, leading to improved service delivery and increased customer retention rates.
  • Provided comprehensive support for high-value clients, earning trust and cultivating long-term partnerships.
  • Developed targeted strategies to address unique challenges faced by each client, resulting in successful outcomes for all parties involved.

Teaching Assistant

Universidad Autonoma De Baja California
05.2019 - 12.2021
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.

Education

Bachelor of Arts - Law

Universidad Autonoma De Baja California
Mexicali, Baja California
12.2019

Skills

  • Fast Learner
  • Scheduling/Planning
  • Microsoft Office
  • File Organization
  • Client Communication

Languages

English
Advanced (C1)
Spanish
Advanced (C1)
French
Beginner (A1)

Timeline

Legal Assistant/Case Manager

Los Angeles Immigration Attorneys
02.2024 - Current

Lead Client Advocate

ADT Solar
01.2022 - 02.2024

Teaching Assistant

Universidad Autonoma De Baja California
05.2019 - 12.2021

Bachelor of Arts - Law

Universidad Autonoma De Baja California

Similar Profiles

CREATE PROFILE
Sergio Eduardo Garza Hurtado