Sergio Eduardo Garza Hurtado
Mexicali, Baja California,BCN
Summary
Compassionate Case Manager experienced in difficult environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
5
5
years of professional experience
Work History
Legal Assistant/Case Manager
Los Angeles Immigration Attorneys
02.2024 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
Lead Client Advocate
ADT Solar
01.2022 - 02.2024
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
- Championed process improvements within the team, resulting in greater efficiency and enhanced client experiences.
- Resolved escalated customer issues swiftly and professionally, restoring confidence in the company''s commitment to quality service.
- Spearheaded the implementation of client feedback, leading to improved service delivery and increased customer retention rates.
- Provided comprehensive support for high-value clients, earning trust and cultivating long-term partnerships.
- Developed targeted strategies to address unique challenges faced by each client, resulting in successful outcomes for all parties involved.
Teaching Assistant
Universidad Autonoma De Baja California
05.2019 - 12.2021
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Education
Bachelor of Arts - Law
Universidad Autonoma De Baja California
Mexicali, Baja California12.2019
Skills
- Fast Learner
- Scheduling/Planning
- Microsoft Office
- File Organization
- Client Communication
Languages
English
Advanced (C1)
Spanish
Advanced (C1)
French
Beginner (A1)
Timeline
Legal Assistant/Case Manager
Los Angeles Immigration Attorneys
02.2024 - Current
Lead Client Advocate
ADT Solar
01.2022 - 02.2024
Teaching Assistant
Universidad Autonoma De Baja California
05.2019 - 12.2021
Bachelor of Arts - Law
Universidad Autonoma De Baja California
Similar Profiles
Sydney SteinbergerSydney Steinberger
Legal Intern at Los Angeles Immigration AttorneysLegal Intern at Los Angeles Immigration Attorneys
Maria Fernanda OrtegaMaria Fernanda Ortega
Immigration Paralegal at Los Angeles Immigration AttorneysImmigration Paralegal at Los Angeles Immigration Attorneys
Erika MayErika May
Senior Personnel Analyst at City Of Los Angeles - Los Angeles World AirportsSenior Personnel Analyst at City Of Los Angeles - Los Angeles World Airports