Sergio Elias Martinez Granados
Nogales
Summary
Empathetic and service-oriented professional with a Bachelor's degree in Psychology and strong interpersonal skills. Fluent in English (professional level). Experienced in customer support, purchasing operations, and teaching. Adept at applying the H.E.A.T. model (Hear, Empathize, Apologize, Take Action) to resolve customer concerns effectively and maintain high client satisfaction in fast-paced manufacturing and various business environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ultimate Strategic Solutions
- Current
- Provide direct customer support and manage inquiries with professionalism and empathy. Apply the H.E.A.T. method to de-escalate issues and ensure client satisfaction.
Expeditor, Purchasing Department
MKS Instruments
- Coordinated purchasing operations, including auditing and inventory cycle counts. Utilized Oracle and SAP systems to monitor and expedite orders efficiently.
English Teacher
Colegio Alfa
- Taught English classes to students of various ages, enhancing communication and presentation skills.
Dark Kitchen Assistant & Delivery
NUBA
- Managed customer service interactions and bill collection, ensuring positive client experiences.
Education
Bachelor's Degree - Psychology
Universidad Binacional
01.2021
High School Diploma -
Colegio Fray Pedro De Gante
Nogales, Sonora, MexicoSkills
- Customer Service & Client Relationship Management
- HEAT Problem-Resolution Methodology
- Microsoft Office Suite
- Oracle SAP
- Critical Thinking & Problem Solving
- Fast Learning and Adaptability
- Active Listening, Patience & Empathy
- Teaching & Training Abilities
- Order management
- Issue resolution
Certification
- Planner-Buyer Advanced Materials Techniques, Lean Six Sigma SN (2024)
- Psychology of Sports, Certification (2021)
- Child and Adolescent Psychological Intervention, Certification (2019)
Languages
Spanish: Native
English: Professional Fluency
Additional Strengths
Strong work ethic, consistency, and mutual respect. Demonstrates proactive learning and the ability to grow within dynamic manufacturing environments.
Timeline
Customer Service Representative
Ultimate Strategic Solutions
- Current
Expeditor, Purchasing Department
MKS Instruments
English Teacher
Colegio Alfa
Dark Kitchen Assistant & Delivery
NUBA
Bachelor's Degree - Psychology
Universidad Binacional
High School Diploma -
Colegio Fray Pedro De Gante
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