Sergio Emiliano Magaña Morelos
Telesales Agent
Cancún
Summary
Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Telesales Agent
TAFER Resorts
08.2019 - 02.2021
- Expanded client base through targeted prospecting efforts, generating new leads for company's products or services.
- Streamlined sales process by utilizing CRM software to effectively manage contacts, track progress, and report results.
- Mitigated potential objections from customers by proactively addressing concerns before they became barriers to closing deals.
- Monitored personal performance metrics closely, identifying areas of improvement and implementing strategies for continuous growth within role.
- Contributed to positive work environment by maintaining professional attitude, seeking feedback, and offering constructive criticism when appropriate.
- Made average of 350 outbound and inbound calls per day
- Attained $3,000USD in sales targets on monthly basis
Education
Bachelor of Business Innovation - Business Innovation
09.2022 - Current
Skills
Goal-Oriented
Persuasion techniques
Objection handling
Email and Telephone Etiquette
Outbound and inbound calls
Negotiation and Persuasion
Fluency in English
Sales Techniques
Results-Driven
Call Center Operations
Accomplishments
- Achieved top agents of 2021 by exceeding sales quota with accuracy and efficiency.
Timeline
Universidad Del Caribe - Bachelor of Business Innovation, Business Innovation
09.2022 - Current
Telesales Agent - TAFER Resorts
08.2019 - 02.2021