Sergio Ivan Mendoza Guerrero
Cd.Juarez Chih.
Summary
Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results.
Overview
23
23
years of professional experience
Work History
Medical Interpreter
Voyce
07.2023 - Current
- Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
- Translated procedural information to facilitate understanding between doctors and patients.
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
- Streamlined patient and provider interaction by providing channel of effective communication.
Medical Interpreter
AMN HealthCare Language Services
07.2022 - 07.2023
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Followed ethical codes to protect confidentiality of patient medical information.
- Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
- Translated procedural information to facilitate understanding between doctors and patients.
- Verified understood medical information for patients by simplifying any jargon.
- Equipped healthcare providers with cultural information to promote appropriate provision of health services.
Paralegal Assistant
LTG Global Practice Management
01.2022 - 07.2022
- Conferred with clients and other involved parties to gather and track case information.
- Researched innovative methods of adding value to key client relationships by providing timely material to facilitate frequent interactions with clients.
- Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
- Assisted lawyers with materials preparation for internal and external training events.
- Managed billable hour tracking, payroll, client invoicing and schedules for 2-attorney offices.
Scheduling Agent
Everyones Family Dental
08.2021 - 01.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed over 50 customer calls per day.
Compliance Analyst
Penske Logistics
02.2018 - 04.2021
- Managed compliance product and service reseller review program, including development of policies and procedures
- Reviewed audit and monitoring reports related to consumer and client activities
- Helped create training programs to handle system-wide issues and maintain compliance
- Performed deep audits of Mileage and Fuel information to assess compliance with Analysis standards
- Monitored compliance with processes, policies, procedures and standards in regards to collection and management of annual contributions from shareholder companies
- Enhanced regulatory, strategic and operational performance to keep in alignment with deadlines
- Updated Excel spreadsheets with latest data to enhance strategic planning
- Supported and trained customers on compliance-related issues.
- Sent scorecards with compliance data for more than 40 companies per week.
Collector Agent
Nissan
07.2016 - 01.2018
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed over 50 customer calls per day.
- Used scripted conversation prompts to convey current account information and obtain payments
- Monitored accounts for compliance with established payment plans and flagged non-compliances
- Notified co-signers of delinquent accounts to assist in collecting payments
Bilingual Interpreter
Language Line Solutions
02.2014 - 06.2016
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Provided language translation and customer service skills to clients in various business sectors.
- Maintained message content, tone and emotion as closely as possible.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
Financial Data Analyst
Delphi Automotive
05.2007 - 08.2009
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes
- Trained employees on how to use software for improved data management, monitoring effectiveness and suggesting improvements
- Corrected any data entry error to prevent later issues such as duplication or data degradation
- Educated employees on how to fill out an expense report for a business trip for easy management approval
- Digitalized large volumes of company bills (250 per work shift)
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
Bilingual Customer Service Agent
A.C.S
02.2001 - 03.2005
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Recommended Service to customers, thoroughly explaining details
- Answered constant flow of customer calls with up to 2 calls in queue per minute
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
No Degree - Industrial Engineering
Adela De Cornejo
Cd.Juarez Chih.undefined
Instituto Politecnico De La Frontera
Cd, Juarez
04.2012
Skills
- Active Listening
- Cultural Insight
- Reading Comprehension
- Critical Thinking
- Project Management
- Research Proficiency
- Client Needs Assessment
- Customer Relations
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Portuguese
Intermediate (B1)
Timeline
Medical Interpreter
Voyce
07.2023 - Current
Medical Interpreter
AMN HealthCare Language Services
07.2022 - 07.2023
Paralegal Assistant
LTG Global Practice Management
01.2022 - 07.2022
Scheduling Agent
Everyones Family Dental
08.2021 - 01.2022
Compliance Analyst
Penske Logistics
02.2018 - 04.2021
Collector Agent
Nissan
07.2016 - 01.2018
Bilingual Interpreter
Language Line Solutions
02.2014 - 06.2016
Financial Data Analyst
Delphi Automotive
05.2007 - 08.2009
Bilingual Customer Service Agent
A.C.S
02.2001 - 03.2005
No Degree - Industrial Engineering
Adela De Cornejo
undefined
Instituto Politecnico De La Frontera
Cd, Juarez
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