Sergio Jesus Jauregui Nuñez
Mazatlan,JAL
Summary
Energetic IT Professional, eager to keep learning. Passionate of cybersecurity and networking. Seeking to leverage wide spectrum of IT knowledge and tech skills to face any obstacle on the future.
Overview
4
4
years of professional experience
Work History
IT Engineer
Technical L2 Support
09.2022 - Current
- Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
- Creation, monitoring and support of batch processes, ensuring the efficient execution of critical workflows.
- Proactive ticket resolution, SLA tracking and coordination with L3 teams for complex escalations.
- Technical assistance to customers, troubleshooting of functional and technical problems in critical systems.
- Log analysis, identification of root causes and implementation of fixes to minimize impacts on production.
- Monitoring of SQL Server & Database performance
- Checking process & application status on AWS enviorment
Intern
Intern
09.2021 - 12.2021
- Virtualization using windows server
- Implementation of VPN in linux environment
- Supporting on network issues
Education
Master On Cybersecurity -
UNIR
Ciudad De Mexico, MéxicoUniversity Degree - Engineer Information Tecnology
Universidad Politecnica De Sinaloa
Mazatlán, Sinaloa, Mexico04-2023
Skills
- Linux
- MS SQL server
- MySQL
- Windows server
- AWS
- Network administration
- Network implementation
- Troubleshooting
- IT infrastructure
- IT problem management
Languages
Spanish
English
Timeline
IT Engineer
Technical L2 Support
09.2022 - Current
Intern
Intern
09.2021 - 12.2021
Master On Cybersecurity -
UNIR
University Degree - Engineer Information Tecnology
Universidad Politecnica De Sinaloa