Sergio Saul Anchondo
San Antonio
Summary
Dedicated Licensed Casualty and Property Agent professional, with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
Licensed Property and Casualty Agent
Nationwide Insurance
San Antonio
01.2021 - 05.2022
- Calculated premiums and established payment methods for sales.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Met with customers to provide information about available products and policies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales by 30%
Customer Service Auto
The Hartford
San Antonio
06.2019 - 05.2020
- Educate customers about fundamentals and account updates
- Assistance with client's needs such as benefits, eligibility and claims
- Handled 80 calls per day to address customer inquiries and concerns
- Created plans and communicated deadlines to complete projects on time
- Prepared variety of different written communications, reports and documents
- Resolved problems, improved operations and provided exceptional service
Bilingual Supervisor
Chase Bank
San Antonio
05.2013 - 05.2018
- Provided excellent customer service for consumer and business accounts
- Assisted with translation for Spanish speaking clients
- Performed service recovery for retail accounts, online banking and claims
- Supervised staff of 12 personnel by implementing company policies, protocols, work rules and disciplinary action
Customer Client Specialist
JCREW
San Antonio
06.2011 - 05.2013
- Conducted research, gathered information from multiple sources and presented results
- Handled [75] calls per day to address customer inquiries and concerns
- Drove operational improvements which resulted in savings and improved profit margins
- Resolved problems, improved operations and provided exceptional service
Customer Service Associate
Redcats USA
El Paso
11.2007 - 01.2010
- Processed credit card applications/invoice/ledger adjustments
- Made billing debit/credit adjustments
- Assured accuracy with new orders
- Managed over 80 to 100 customer calls per day.' or, "Increased sales by 10%"
Education
A.A. - Communication
Northwest Vista College
San Antonio, Texas 01.2017 - 12.2022
Associate of Arts - Liberal Arts Studies
Los Angeles Mission College
Sylmar, CA 01.2003 - 06.2006
Skills
Licensed Insurance Agent
Personal, Casualty and Property Loss
Multilingual in English and Spanish
Communication Skills
Licensed Notary Services
Timeline
Licensed Property and Casualty Agent
Nationwide Insurance
01.2021 - 05.2022
Customer Service Auto
The Hartford
06.2019 - 05.2020
A.A. - Communication
Northwest Vista College
01.2017 - 12.2022
Bilingual Supervisor
Chase Bank
05.2013 - 05.2018
Customer Client Specialist
JCREW
06.2011 - 05.2013
Customer Service Associate
Redcats USA
11.2007 - 01.2010
Associate of Arts - Liberal Arts Studies
Los Angeles Mission College
01.2003 - 06.2006