Seryei Gonzalez Infante

• Oversaw daily hotel operations ensuring exceptional guest experiences and high service standards.
• Cultivated relationships with vendors, enhancing supply chain efficiency and cost-effectiveness.
• Led strategic marketing initiatives, increasing hotel visibility and attracting diverse clientele.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
• Trained and guided team members to maintain high productivity and performance metrics.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Streamlined front desk processes, improving check-in/check-out efficiency and guest satisfaction.
• Managed budgeting and financial forecasting to optimize resource allocation and profitability.

• Developed and executed strategic sales plans to drive revenue growth in corporate accounts.
• Presented quarterly performance reports to senior management, informing strategic decision-making processes.
• Created detailed reports on sales performance metrics, highlighting areas requiring attention or action from senior management.
• Analyzed market trends to identify new business opportunities and optimize sales strategies.
• Worked closely with product development teams to ensure alignment between offerings and client needs.
• Coordinated recruitment efforts for high-potential candidates to continuously strengthen our team''s capabilities.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Maintained open lines of communication within the sales team, promoting collaboration and idea sharing.
• Created effective strategies to target new markets after researching and analyzing competitor behavior.
• Built relationships with customers and community to establish long-term business growth.
• Implemented systems and procedures to increase sales.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

• Developed and implemented pricing strategies to enhance revenue growth.
• Managed vendor relationships to ensure quality service delivery and cost efficiency.
• Analyzed market trends to identify new business opportunities for hotel expansion.
• Led cross-functional teams in executing promotional campaigns, boosting occupancy rates.
• Conducted competitive analysis to refine service offerings and improve market positioning.
• Trained and mentored junior staff on best practices in commercial management.
• Enhanced product offerings by conducting market research and identifying emerging trends within the industry.
• Managed and analyzed budgets, P&L, balance sheets and sales reports.
• Increased market share [Number]% by improving responsiveness and timeliness to customer needs.
• Managed budgets and financial reporting, ensuring accurate forecasting and cost control for optimal profitability.
• Implemented training programs for staff members, improving overall team performance and productivity levels.
• Negotiated contracts and product prices by collaborating with vendors and developers.
• Analyzed sales data to identify opportunities for expansion into new markets, driving increased market share.
• Evaluated and improved sales processes, leading to a more streamlined approach that maximized revenue generation opportunities.

I held various positions. I worked in reception, as a night auditor, and as a sales executive and sales manager.