Dynamic leader with a proven track record at Enero Auto Group, excelling in strategic planning and revenue generation. Adept at building relationships and fostering a culture of innovation, I successfully implemented operational strategies that enhanced profitability and employee engagement. Committed to safety management and customer service excellence, I drive results through effective problem-solving.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Para Driver
Transdev
San Diego, California
08.2024 - Current
Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Communicated with dispatchers and other personnel to coordinate transportation schedules.
Followed all relevant traffic laws and safety regulations.
Answered, scheduled, and responded to reservation calls at specific times and locations.
Minimized liability by consistently following road rules when driving.
Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Drove safely in various weather and road conditions to avoid accidents.
Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
CEO
Enero Auto Group
National City, California
01.2017 - 11.2023
Analyzed industry trends and tracked competitor activities to inform decision making.
Formulated and executed strategic initiatives to improve product offerings.
Managed financial, operational and human resources to optimize business performance.
Established and maintained strong relationships with customers, vendors and strategic partners.
Founded performance- and merit-based evaluation system to assess staff performance.
Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
Oversaw divisional marketing, advertising and new product development.
Developed innovative sales and marketing strategies to facilitate business expansion.
Created succession plans to provide continuity of operations during leadership transitions.
Monitored key business risks and established risk management procedures.
Cultivated company-wide culture of innovation and collaboration.
Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
Developed key operational initiatives to drive and maintain substantial business growth.
Oversaw business-wide changes to modernize procedures and organization.
General Manager
Plaza De Las America LLC.
San Diego, California
06.2012 - 01.2021
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Implemented operational strategies and effectively built customer and employee loyalty.
Managed budget implementations, employee evaluations, and contract details.
Developed and implemented strategies to increase sales and profitability.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Master of Science - Industrial And Organizational Psychology
University of Phoenix
San Diego, California
09-2026
Bachelor of Science - Business Administration And Management
University of Phoenix
San Diego. California
10-2024
Ph.D. - Business Administration And Management
Canterbury University
Cheshire, England
06-2007
AFIP Certified F & I Professional - Finance & Insurance
Association of Finance & Insurance Professionals
Tampa, Florida
06-2006
Skills
Relationship building
Time management
Business management
Customer service
Safety management
Friendly and outgoing
Staff development
Strategic planning
Revenue generation
Verbal and written communication
Problem-solving
Certification
Smith System Driver Improvement Institute Certification – Smith System.
Passenger Endorsement - Department of Motor Vehicles (DMV).
Commercial Driver's License (CDL) - Department of Motor Vehicles (DMV).
Languages
Persian
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Para Driver
Transdev
08.2024 - Current
CEO
Enero Auto Group
01.2017 - 11.2023
General Manager
Plaza De Las America LLC.
06.2012 - 01.2021
Master of Science - Industrial And Organizational Psychology
University of Phoenix
Bachelor of Science - Business Administration And Management
University of Phoenix
Ph.D. - Business Administration And Management
Canterbury University
AFIP Certified F & I Professional - Finance & Insurance