Sezaire Scott Schockley

• Make requests policy and account changes
• Respond to questions and concerns about services
• Answer customer telephone calls regarding existing accounts
• Emailing customers addressing concerns and resolve their issues
• Provide resolutions offer alternatives and customers on high level of customer service
• Inbound and Outbound Sales Representative
• Regularly received commendations from management and customers on high level of customer service
• And successfully managed the team towards success
• Answered incoming calls and assisted customers with questions
• Placed outbound calls to existing members to provide additional consultation on products and services
• Resolved customer issues quickly to recapture customer's loyalty and maintain sale.

• Attended training programs to improve professional knowledge and interpretation skills.
• Strengthened communication skills through regular interactions with others.
• Enhanced client communication by providing accurate and timely interpretation services during meetings and conferences.

Insurance Verification & Case Intake Coordination

• Initiated and managed insurance claims by contacting carriers directly, submitting Letters of Representation (LOR), and confirming liability and coverage details on behalf of clients.
• Reviewed, organized, and documented all incoming correspondence; properly saved communications and assigned follow-up tasks to the appropriate team members to ensure timely case progression.

• Planned and implemented performance improvement and quality assurance programs.
• Fixed identified issues to increase productivity and boost workflows.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.

• Assisted in the administration and configuration of Salesforce to support legal operations and case management workflows.
• Maintained data integrity through record management, validation, and routine system updates.
• Built and updated reports and dashboards to track case progress, negotiations, and key performance indicators (KPIs).
• Supported users with troubleshooting, permissions, and basic automation to improve efficiency and adoption.

• Led pre-suit personal injury case management, overseeing claims handling from intake through settlement negotiations.
• Drafted comprehensive settlement demand packages to insurance companies, summarizing liability, damages, medical treatment, and legal support to maximize pre-suit resolution outcomes.
• Conducted negotiations with insurance carriers, including liability analysis, coverage evaluation, and demand resolution.
• Coordinated with attorneys, case managers, and support staff to ensure timely progression and resolution of pre-suit matters.

• Managed and maintained case files to ensure accuracy, compliance, and readiness for litigation if required.
• Assisted attorneys with drafting and reviewing civil complaints to ensure accuracy, legal sufficiency, and compliance with procedural requirements.
• Prepared and organized litigation files for discovery, including compiling records, indexing exhibits, and ensuring timely production of responsive documents.
• Coordinated case materials to support litigation strategy and streamline attorney review.