Shadya Ariamm Pereyra Olano
Tijuana, Baja California,BCN
Summary
- Persistent leader skilled in strategic planning, problem-solving, and communication
- Experienced Safety & Compliance Manager with a proven track record of organizational growth
- Strong background in strategic planning, financial management, and team development
- Expertise in identifying opportunities and implementing practical business strategies
- Detail-oriented team player with strong organizational skills
- Ability to manage multiple projects simultaneously with precision
- Seeking full-time position to utilize interpersonal, time management, and problem-solving skills
- Entrepreneurial Founder with a passion for transforming innovative ideas into tangible results
- Proficient in formulating and executing strategic plans, creating new products/services, and developing business opportunities
- Demonstrated success in leading teams to optimize profits and achieve success
Overview
20
20
years of professional experience
1
1
Certification
Work History
CEO-Founder
Eazy Talk (English School)
10.2021
- Online classes only (ESL)
CEO-Founder
CaAriam
11.2018
- Independent Consultation for Company certifications for Manufactures and Transportation Industry as well
- Passport, Sentri for 1st time and renewals
- Additional badges and permits for all USA and bi-national drivers.
Customer Success Specialist
GoHighLevel
Remote
05.2023 - Current
- Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
- Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
- Streamlined onboarding processes, reducing time-to-value for new customers while maintaining high levels of satisfaction.
- Implemented process improvements that resulted in increased efficiency within the Customer Success team.
HR Specialist
Pompeii Surgical Bariatric Center
08.2022 - 04.2023
- Source and attract qualified candidates through various channels such as job boards, social media, networking, and referrals
- Review resumes and applications to identify candidates who meet the qualifications and requirements for sales positions
- Conduct phone screens and initial interviews to assess candidates' skills, experience, and cultural fit
- Collaborate with hiring managers to understand their specific sales staffing needs and develop effective recruitment strategies
- Coordinate and schedule interviews between candidates and hiring managers, ensuring a smooth and efficient interview process
- Build and maintain a talent pipeline of qualified professionals for current and future job openings
- Coordinate kickoff with hiring managers to identify staffing needs and candidate selection criteria Source applicants through online channels, such as LinkedIn and other professional networks Create job descriptions and interview questions that reflect the requirements for each position
- Compile lists of most-suitable candidates by assessing their CVs, portfolios, and references Maintain records of all materials used for recruitment, including interview notes to share with key managers.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
Gerente de Atención al Cliente/ Rep. de Ventas (1x ascenso) Software SaaS
iWell (USA) – Designio (MX)
Remote
03.2020 - 08.2022
- Responsible for CS reports & filtering - CRM information(Management of the relationship with the different areas of the strategic enterprise accounts Understands the customer ecosystem and build partnerships where appropriate to deliver against objectives
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Responsible for expanding and retaining the client while ensuring ongoing excellent customer service Effectively engaged and built cooperative relationships with Engineering department Specialist sales team and executives as required
- Identified and qualified opportunities, developing and executing new processes for the end user
- Onboarding process for new users(Pumpers & Admins) Tech Savvy in diverse programs such as Intercomm, Zendesk, Hubspot, Slack, Google drive, etc.
Safety & Compliance Manager
TLS –SONET
08.2017 - 11.2018
- Specialized in Hiring process with a 98% success rate for new and upcoming drivers with completed process and training, both bi-national & CDL drivers, As well as for all Operational and admin hires
- Pioneer on digitalizing all driver’s documentation All required paper work for Semi’s, available to guards and for dispatch, on the cloud available to all related departments
- Backed up with hard copies of all paper work previously mentioned
- Government regulatory reports updated improving and outperforming the overall Company Score in the different states
- Such as; DOT – FMCSA –SAFER –IFTA –ARB in a 85% better than in the last 2 previous years Surpass the resolution time of Accident Claims in a 70% Personalized training for all personnel on new and upcoming information & Certifications
- Decrease in the amount of fines for drivers and the company.
CSR
H.E.M-LEWIS LIFETIME TOOLS
10.2016 - 08.2017
- W.O follow up with Engineering team Email/Phone/Amazon/Shopify follow up with orders Answer all inquiries about defective tools, and follow up on daily meetings with the engineering team on defective tools Daily report on the rpk (replacement tools) helping find the root cause of which pieces where more defective and why Creation of New Campaigns for possible Customers to wholesale the gardening tools
Billing / AR&AP / PA to CEO / Safety & Compliance Specialist (1x Promoted)
MCD TRANSLOG
02.2014 - 09.2016
- Safety Specialist Sept 2015 – Sept 2016 Skilled Trainer for companies compliance with CTPA-T processes & format implementation Teamwork and Collaboration with various departments to insure proper communication with drivers and guards Hiring process for drivers and administrative personnel & Employment verifications for both Follow-up on claims and claims both in the USA/MX (only by mail or telephone) System updates in regard to drivers expiration dates on personal data - Fast processing - Sentry enrollment -Gafete Rosita USA ID Card - Twic Card - Mexican Badge(Gafete Unico) Logbooks control - DVIR (drivers vehicle inspection) Updating Information for Insurance Company Review on CTPA-T Formats for guards and drivers as well OEA process for audits based on CTPA-T standards / IFTA / OR Permits & Reports / NM Permit & Reports KY Permits and NY permits
- Billing / AR&AP / PA to CEO / 10/Feb/2014 - 10/ Sept/ 2015
- Pioneer on systemizing Invoicing process from dispatch to AR Provide clerical assistance and distribute the digital documents to respective departments
- Manage and update database on a daily basis
- Weekly payment Control of all Invoices billed to Clients Accounts receivable; cross reference the received checks with the corresponding invoices both MX-USA Portfolio recovery of delinquent Clients: that is, to carry out the negotiation to be able to obtain the payment of these pending movements Skyrocketed Inactive client portfolio to promote the company an reactive the Client as an ongoing one – CRM Implementation of Sub-contractors as well as process to follow through every step on the system Company Credit Apps for new leases Support in the audit of the Workers Compensation Review of Bank statements account in USA and payments from various clients and submit information to QuickBooks
- I was in charge of all the stationery of the company and maintaining it, as well as sending weekly reports for the remains
- Requisition for next purchase of all stationery
- Control of all additional expenses for the company’s Credit card concerning any Trailer that might have broken down in a different state
- Buy plane tickets for all staff that needed to attend to the driver’s assistance
- Payments of all company and personal cellphones Any Event tickets for our VIP clients as well as for any personal needs from the CEO’s wife.
J.R HH.RR
Mixti Prestadora de Servicios
07.2013 - 11.2014
- Pioneer to Social Media exposure & ads for new hires Contract renewals as well as new contracts for current employees and new hires Pay Stubs control follow up for all employees Company Badges for new & current employees Weekly Dinning logbook for all employees & locker control logbook Logbook for CEO’s personal drivers Adding & removing Staff from IDSE SYTEM Skyrocketed Social Media presence for new hires we went from 50 daily candidates to 250 possible candidates to choose from
- Employment background check & write up’s for personnel Inventory control for different departments
Invoicing & Billing
Atlas Freight Forward
11.2014 - 02.2014
- Cross-reference daily stock in the warehouse Monthly inventory to verify clients goods to generate the end of the month Invoicing
- Outperformed delinquent Client that owed the company over 50,000 USD exceeding expectations in a lapse of 1 week
- Cross-referenced warehouse information to not duplicate information.
Front Desk
Hardware Rocha
01.2009 - 02.2011
- Quotes for incoming calls Follow up on with current and new vendors Cashier and front desk Inventory Control and Filling Manual Billing Invoicing Payroll payment (cash only).
P.A. / Secretary to the VP
Omega Supply
01.2004 - 02.2005
- Email or over the Phone follow ups with current and new customers Follow up on orders and tracing information to reassure clients where receiving their order on time
- Follow up call to verify the order was received in good conditions Generate refunds from orders not delivered on time Generate weekly report of current Inventory as well as back orders and cancelled orders.
Education
No Degree - Chain Supply . Safety & Compliance OEA/CTPA-T
3PP
San Luis Potosí City, MexicoSkills
- Effective Decision Making
- Operational Excellence
- Customer Focus
- Strategic Visioning
- Relationship and Team Building
- Leadership and People Development
- Operations Management
- Client Engagement
- Employee Motivation and Performance
- Management Team Leadership
- Planning and coordination
- Strategic Planning
- Goal Setting
- Analytical and Critical Thinker
- Talent Recruitment
- Budget Planning
- Approachable leader
- Adaptable and Flexible
- Effective Communicator
- Policies and Procedures
- Staff Management
- Balanced Work Ethic
- Regulatory Compliance
- Employee Coaching
- Human Resources
- Operations Oversight
- Project Oversight
Certification
True, True, True, False
Freelance Projects
- Eazy Talk (English School) - CEO-Founder (Oct 2021 - Today)
- CaAriam - CEO-Founder (Nov 2018 - Today)
Hobbies and Interests
- Spend time with my son
- Learn new things in general
- Read and Listen to Motivational Podcasts
- Listen to Music or watch
- Movie w/my son.
Languages
English
Bilingual or Proficient (C2)
Timeline
Customer Success Specialist
GoHighLevel
05.2023 - Current
HR Specialist
Pompeii Surgical Bariatric Center
08.2022 - 04.2023
CEO-Founder
Eazy Talk (English School)
10.2021
Gerente de Atención al Cliente/ Rep. de Ventas (1x ascenso) Software SaaS
iWell (USA) – Designio (MX)
03.2020 - 08.2022
CEO-Founder
CaAriam
11.2018
Safety & Compliance Manager
TLS –SONET
08.2017 - 11.2018
CSR
H.E.M-LEWIS LIFETIME TOOLS
10.2016 - 08.2017
Invoicing & Billing
Atlas Freight Forward
11.2014 - 02.2014
Billing / AR&AP / PA to CEO / Safety & Compliance Specialist (1x Promoted)
MCD TRANSLOG
02.2014 - 09.2016
J.R HH.RR
Mixti Prestadora de Servicios
07.2013 - 11.2014
Front Desk
Hardware Rocha
01.2009 - 02.2011
P.A. / Secretary to the VP
Omega Supply
01.2004 - 02.2005
No Degree - Chain Supply . Safety & Compliance OEA/CTPA-T
3PP