SHAIREN SULEIMA ESPINO LABRA
Summary
I aspire to be a part of the prestigious Hotel Industry, offering exceptional service and impeccable professionalism. As a natural leader, my objective is to work as a team with a leadership position, anticipate and fulfill our guests' unexpressed desires, create memorable moments, and foster loyalty.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
F&B Restaurant Manager Training
The Ritz-Carlton St. Louis
05.2022 - 05.2023
- Effective leadership in team management and problem-solving.
- Continuous improvement of operational processes and guest experience.
- Autonomous management of F&B operations with a focus on service excellence.
- Recruitment, training, and staff development.
Assistant Restaurant Manager Training
Old Edwards Inn And Spa
03.2020 - 03.2021
- Effective coordination between front and back of house staff.
- Onboarding and mentoring of new team members.
- Professional handling of customer complaints.
Restaurant F&B Training
JW Marriott
06.2018 - 06.2019
- Organized high-level social and corporate events with impeccable service.
- Strong leadership in team coordination and efficient planning.
- Focused on customer loyalty and service excellence.
Education
Master's Degree - Food and Beverage Management
Euroinnova Business School - Hospitality Academy
06.2021 - 06.2022
International Bachelor's Degree - Hotel and Resort Management
Universidad Tecnológica De México, UNITEC
Atizapán, State of Mexico 09.2015 - 08.2018
Skills
- Exceptional customer support
- Interpersonal skills
- Operational efficiency management
Team management
Staff scheduling
Inventory control and record keeping
Supervisory skills
TIPS certified
Conflict resolution techniques
Timeline
F&B Restaurant Manager Training
The Ritz-Carlton St. Louis
05.2022 - 05.2023
Master's Degree - Food and Beverage Management
Euroinnova Business School - Hospitality Academy
06.2021 - 06.2022
Assistant Restaurant Manager Training
Old Edwards Inn And Spa
03.2020 - 03.2021
Restaurant F&B Training
JW Marriott
06.2018 - 06.2019
International Bachelor's Degree - Hotel and Resort Management
Universidad Tecnológica De México, UNITEC
09.2015 - 08.2018
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