SHANAVAS RASHEETH
Senior Delivery Manager | IT Service Delivery | Project Management
Gudalajara
Summary
Developed skills in project management and team leadership within fast-paced, client-focused environment, looking to transition into new field. Skilled at optimizing workflows and fostering collaboration among diverse teams. Seeking opportunities to leverage organizational and problem-solving skills in new and challenging role.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Senior Delivery Manager
NTT Data
12.2020 - Current
- Ensured overall project success by tracking key performance indicators, identifying trends, and proactively addressing issues that could impact delivery timelines.
- Developed strong relationships with stakeholders, ensuring timely updates on project status and deliverables.
- Managed budgets effectively, controlling costs while maintaining optimal resource allocation across projects.
- Successfully managed geographically dispersed teams, overcoming challenges related to time zones, language barriers, and cultural differences.
- Stakeholder & Client Management
- Multi-Account Hiring & Workforce Management
Team Leader - Project Management
TATA
08.2020 - Current
- Company Overview: Client: KAISER PERMANENTE, Gudalajara
- Gathering and analyzing the requirements to provide high-level estimates
- 24/7 Production support activities support
- Handling all business calls with clients
- Taking care of the issue within SLA time (Incidents, Changes, PRB, SCTASK, KB article)
- Showing growth in quarterly wise
- Additional Responsibilities: Taking care of VDI issue of complete Mexico and Uruguay resources
- Client: KAISER PERMANENTE, Gudalajara
Production Support Executive
TATA
05.2013 - 08.2020
- Company Overview: Client: JCPenney, Chennai
- Gather the Customer requirements and provide the Setup for the file transfer
- Taking care of the Project Costing module, file transfer related incidents and providing the resolution within the given SLA time
- Maintenance of Tibco & MFT interfaces
- Incidents that are raised by clients are responded and resolved within the given SLA and is tracked through the Remedy tool
- Suggestion/Ideas for the issues not to re-occur are provided to Business every month
- Business critical application statuses are sent to customers daily which keeps them updated
- Create an PRB and fix the issue till end
- Monitor the MFT applications the file transfer is occurring is correct
- Fine tuning queries in Oracle SQL to increase the execution time and carried out the Language Translations for multiple countries
- Working with the client counter parts on daily basis by providing daily status on the development related work
- Will also be responsible for communicating the daily decisions effectively and ensure minimum disruption in project plan
- End to end documentation of the activities performed by self and team during the development and testing phase
- Communicate with JCPenney business users to understand the requirements and functionality of the system
- Solve any issues or problem that comes up in the production system immediately to ensure the smooth functioning of the whole application
- Client: JCPenney, Chennai
Production Support Engineer
TATA
10.2011 - 02.2013
- Company Overview: Client: RxCanada, Delhi
- Taking care of the Project Costing module, tibco applications issue related incidents and providing the resolution within the given SLA time
- Monitoring all the queues & Topics in the Tibco Ems server, so we can avoid the business impact of the jobs being failed or delayed
- Documenting the customizations the applications activity
- Debug the Tibco code as per the defects found and proceed further on the enhancement
- Fix the web services issues by using Tibco BW and deploy in the Tibco admin
- Handling Client calls
- Client: RxCanada, Delhi
Education
Bachelor of Technology - Information Technology
SASTRA University
Thanjavaur, Tamil Nadu 04.2007 - 04.2011
Skills
Requirements gathering
Stakeholder management
Training and mentoring
Daily operations management
Unix/SQL
- Oracle
- XML
- XSLT
- PL/SQL
- TIBCO-BW
- TIBCO- Adapter
- TIBCO-EMS
- TIBCO-Admin
- Connect Direct
- BizLink
- Jscape
- Eclipse
- WebSphere Portal
- Toad Oracle
- SQL Developer
- Splunk
- Dynatrace
- Postman
- SOAP UI
- BMC Remedy
- Service Now
- SVN
- Gems
- Hermes
- Client Service
- Technical Support
- Problem-Solving
Accomplishments
- 3 Times - On the SPOT Award
- 5 Times - Best Team Award
- Contextual Master Award
- Star of the Month Award
- Star Team Award
- Best Performance Award in Unit Level
- Supervised team of 30 staff members.
Timeline
Senior Delivery Manager
NTT Data
12.2020 - Current
Team Leader - Project Management
TATA
08.2020 - Current
Production Support Executive
TATA
05.2013 - 08.2020
Production Support Engineer
TATA
10.2011 - 02.2013
Bachelor of Technology - Information Technology
SASTRA University
04.2007 - 04.2011
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