Shania Michelle Moran
Henderson,CO
Summary
Dedicated and bilingual customer service professional with a proven passion and commitment to ensuring the highest level of customer service. Thriving on the genuine satisfaction of clients, brings a track record of delivering exceptional experiences to diverse clientele. Expertise lies in seamlessly managing transactions, ensuring strict compliance with regulations, and providing meticulous explanations of rules and regulations to the team and customers.
What excites me most is the opportunity to contribute my excellent customer service skills, team collaboration, and superior communication skills to the Denver Motor Vehicle team. Fluent in both English and Spanish, I look forward to fostering open communication with residents and team members alike to cultivate a culture of equity, diversity, and inclusion. My genuine enthusiasm for customer service, coupled with a keen eye for detail, positions me as a perfect fit to elevate the service standards at Denver Motor Vehicle.
Overview
8
8
years of professional experience
Work History
General Manager
Chipotle Mexican Grill
03.2023 - Current
- Lead a team of 25 people to consistently deliver exceptional customer service in a fast-paced environment, ensuring the highest level of customer service and satisfaction.
- Recruit, train, and develop a high-performing team, by cultivating a culture of equity, diversity, and inclusion to ensure team members excel in their roles.
- Ensure operational efficiency, compliance with safety regulations, and adherence to company policies.
- Manage budgets, control costs, and optimize profitability without compromising quality.
Service Manager
Chipotle Mexican Grill
10.2019 - 03.2023
- Cultivated robust relationships within the team by actively appreciating and embracing diverse perspectives, while remaining open to constructive feedback. Contributed to the development of a supportive and welcoming work environment.
- Enhanced employee productivity by 15% through the development of comprehensive training programs and performance evaluations.
- Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
- Increased efficiency by 15% through optimizing staff schedules to meet fluctuating business demands.
Account Specialist
Risas Dental & Braces
06.2019 - 04.2022
- Spearheaded patient check-in procedures, adeptly collecting comprehensive information in both Spanish and English to ensure meticulous record-keeping and streamline administrative processes.
- Executed a bilingual approach to articulate complex contracts and new patient forms, showcasing superior communication skills and contributing to enhanced patient understanding and engagement.
- Orchestrated the scheduling of appointments and skillfully presented detailed treatment plans, showcasing a results-driven approach and fostering positive patient experiences.
- Meticulously verified 20 to 30 accounts daily and implemented tailored payment plans.
- Demonstrated a high level of financial acumen by navigating and comprehending Explanation of Benefits (EOB’s), enabling accurate account management.
- Played a pivotal role in fostering inter-office communication by efficiently sending emails and referral forms to external offices in English and Spanish.
Crew Member
Chipotle Mexican Grill
07.2016 - 10.2016
- Developed and maintained positive customer relations by providing outstanding customer service.
- Followed recipes and food preparation in compliance with standards integral to success to deliver high quality meals.
- Assisted in reducing wait times by 12% through efficiently managing customer queues during peak hours.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
High School Diploma -
Adams City High School
Commerce City, CO05.2019
Skills
- Excellent Customer Service
- Time Management
- Team Collaboration
- Superior Communication Skills
- Compliance and Regulations
- Operational Efficiency
- Computer skills
- Documentation Inspection
- Attention to detail
- Bilingual (Spanish and English)
Languages
English
Spanish
Timeline
General Manager
Chipotle Mexican Grill
03.2023 - Current
Service Manager
Chipotle Mexican Grill
10.2019 - 03.2023
Account Specialist
Risas Dental & Braces
06.2019 - 04.2022
Crew Member
Chipotle Mexican Grill
07.2016 - 10.2016
High School Diploma -
Adams City High School
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